Why is my Verizon Fios service not working?
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Verizon Fios:
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In the last three months, how would you rate Verizon Fios?
3.02 out of 5 13,666 ratings
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Problems in the last 24 hours
The graph below depicts the number of Verizon Fios reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Verizon Fios. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Verizon Fios compensate me for the outage?
Verizon Fios outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Verizon Fios and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Verizon Fios has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Verizon Fios users through our website.
Internet (61%)
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TV (12%)
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Wi-fi (12%)
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Total Blackout (7%)
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Phone (4%)
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E-mail (3%)
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Live Outage Map
The most recent Verizon Fios outage reports came from the following cities:Kearny, Washington, D.C., Jersey City, Clarksboro, Pasadena, Rockport, Millsboro, Short Hills, Edison, Pittsburgh, Springfield, Sharon Hill, Bloomfield, Staten Island and East Orange.
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| City | Problem Type | Report Time |
|---|---|---|
 Kearny | ||
| Washington, D.C. | Internet | |
| Jersey City | Internet | |
| Clarksboro | Internet | |
| Pasadena | TV | |
| Rockport | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
- Larry (@Lowey99) reported
@comcast Comcast better start investing in new cable lines .. internet is slow & old in williamstown NJ ..I’m ready to switch to FIOS
- quinn🌜 (@frescaboy) reported
Verizon Fios outage in DC I guess I’ll go from Netflix to tik toks in bed then
- Carter Sherwood (@Cartersherwood3) reported
@SethKush I’ll be honest I haven’t been able to watch the last few games between work and stupid fios tv. Last night was the first game I really got to watch in a while. If this game was anything like the rest of the games in the slump it was hard to watch. Either way still a great team.
- Kat (@Kat_4ReaL) reported
@jdelaurie13 Yeah. It’s the worst. We have Fios in the north and Comcast in the south..... Fios never drops. Comcast it’s multiple times a day.
- still. (@_vicdagoat) reported
@verizonfios why is my wifi down???? i’m tryna watch shrek 🤬🤬🤬
- NDFan (@MushShoe) reported
**** @verizonfios finally after an hour signing on over and over, I chat explain all I want and to email me the price, they send me to another person to start all over. Then website restarted!!!!!!#cutcord
- RespecTheProcess (@BaltimorezMVP) reported
@SickHumorTV I have Verizon Fios at 1000 up&down that seems faster then moving games back in forth .. am I missing something here because the p5 downloads fast af now literally I can download a 50 gig game in 2 minutes.. it’s the copying that takes a minute..
- Mark Patrie (@MarkPatrie) reported
@RedsArmy_John I used a special strategy called stealing my mom's fios password to get around this issue which is working well so far
- amehl (@thatgirlinny) reported
@RCNconnects Ironic my RCN service in Manhattan has been rubbish the past week—the same week you raised the cost of my service an additional $16/mo. $90+/mo for shoddy 500 mbps is unacceptable. Talking to Spectrum and FIOS for a competitive bid.
- j (@jr_status) reported
@VerizonSupport my fios quantum gateway is showing a red globe and I have no internet. Unplugging it and restarting it did not fix it. Anything else I can try?
- Mr. Out the Way 🤙🏽 (@TMikeBeEasy) reported
@delsterdev @Xfinity @verizonfios Yuck bro. That is terrible
- Marcel LaFleur-Janvier 🇵🇷 (@joindthedarksid) reported
@MoWillySr Lol the Fios ppl came two weeks ago and Erin told them yeah and I made her cancel that set up... I was like yo you can’t do that w/o consulting me first cuz joo no know what you’re talmbout lol. But we just were watching CN yesterday now it giving me I need a subscription 🧐
- Kevin X. Pritchard (@kxp75) reported
@verizonfios my service has not worked for 4 hours. I can't run my business because I have no wifi and I can't reach customer service. Customers should get credit every time this happens.
- Carl Machado (@carljmachado) reported
@sarahkustok I should get a Discount from fios for Subscribing to watch Gleague lineup vs sixers for #1 seed what a disgrace i will never buy season tickets for this garbage charge so much money Adam silver has to END this PATHETIC u like this?
- NDFan (@MushShoe) reported
@verizonfios ******* sucks, try to chat made me sign in 10 times to no avail. Then codes sent to phone, my bank has less **** to go through to add a thing in Verizon
- Doug Mohney (@DougonIPComm) reported
@CTATech Now we're getting into beefing up the current (Verizon) network, including FiOS fiber deployments.
- Link🤙 (@thelinkypoo) reported
@vileshrew @verizonfios Especially when planned outages are usually known a week or two in advance internally for the ISP. The fact that we, the customer, can’t know is maddening. We landed on mars! You can’t email me about planned outages? Shaking my smh
- NDFan (@MushShoe) reported
@barshoelife @verizonfios Fios are the same people that said my router was good for 2 years. Technician comes in and immediately says my router is dead. **** these pieces of ****
- vGod (@vgodwtf) reported
@Ask_Spectrum @ilymystixs **** yourself fios is better
- Joynal Rab (@JoynalRab) reported
@VerizonSupport 9 hours now with no internet just says they are working on it - - how fragile is @verizonfios infrastructure for it to go down suddenly and not come back up for this long? I work from home and lost an entire day of work since 130p EST #FAIL #NJ
- quinn🌜 (@frescaboy) reported
@VerizonSupport what’s the status on the DC / East Coast Fios outage, babes?
- Ang (@AngSaysStuff) reported
FiOs finally came to my damn building and I know verizon is its own flavor of evil but Spectrum can suck my diiiiiiick you won't be missed
- brian kelley (@Bedsidecargo) reported
@JakeTheProducer @optimum I get 900 up and down from fios for 70/m lmao. Gotta switch!
- Matthew Kletter (@MatthewKletter) reported
Bye @Optimum! You took more money that was promised from me for service, failed to investigate multiple issues nor provide credits for my overcharges. I switched to @Fios. I recommend that other Optimum customers do the same if they are able to.
- John Miller (@theediguy) reported
Network folks: My FIOS upload speed is abysmal, consistently, for the last 6 days. They replaced the ONT. No improvement. Laptop/ethernet DIRECTLY into the ONT is slow upload speed, but they show that speed from the router up is good. Any thoughts?
- brian sullivan (@bps1977) reported
@YouTubeTV billing issue. Need help please. Signed up through Verizon Fios but want to be billed separately. Verizon says they can’t see your service on my account but I get billed every month
- D Æ VI D-12 (@delsterdev) reported
@TMikeBeEasy @Xfinity @verizonfios Dips like this multiple times per day, got tired of pissing and moaning in their support chat twice a week because they'll waste 4 hrs of your time to shrug their shoulders.2 home visits, 1 modem upgrade, 0 speed improvement.
- David Kausch (@DavidKausch) reported
@SenJackyRosen If the service providers were not so money hungry and over charge for the higher speeds or even cheap out on the investment of FIOS, we would be in a good spot
- Brad Montgomery 🤷🏼 (@bkmontgomery) reported
I WILL jump to the first company that makes GIG internet available in my neighborhood. You hear me @ATTBusiness @verizonfios ? You’re not available or I would already be a customer. Cc: @comcastbusiness
- Mark Werner (@BigMarkWerner) reported
@InsideVerizon @verizonfios @JDPower Customer satisfaction? You mean NEW customer satisfaction you don’t give two s**ts about old customers who’ve never missed a Bill payment and have not only fios cable but VZW as well. I just called to lower my bill the rep said best she can do is $10 MORE than I already pay
