The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 186 |
| Philadelphia, PA | 154 |
| Brooklyn, NY | 152 |
| New York City, NY | 91 |
| Pittsburgh, PA | 35 |
| Baltimore, MD | 34 |
| Newark, NJ | 31 |
| Jersey City, NJ | 29 |
| Queens, NY | 24 |
| Alexandria, VA | 24 |
| The Bronx, NY | 23 |
| Fairfax, VA | 20 |
| Louisville, OH | 19 |
| Arlington, VA | 18 |
| Ashburn, VA | 15 |
| Buffalo, NY | 14 |
| Oklahoma City, OK | 14 |
| Staten Island, NY | 13 |
| Boston, MA | 13 |
| Birmingham, AL | 13 |
| Richmond, VA | 13 |
| Westville, NJ | 12 |
| Wilmington, DE | 12 |
| New Castle, DE | 12 |
| Atlanta, GA | 11 |
| Virginia Beach, VA | 11 |
| Plymouth Meeting, PA | 10 |
| Herndon, VA | 10 |
| Rochester, NY | 9 |
| Woodbridge, VA | 9 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
Larry (@Lowey99) reported @comcast Comcast better start investing in new cable lines .. internet is slow & old in williamstown NJ ..I’m ready to switch to FIOS
- quinn🌜 (@frescaboy) reported
Verizon Fios outage in DC I guess I’ll go from Netflix to tik toks in bed then
- Carter Sherwood (@Cartersherwood3) reported
@SethKush I’ll be honest I haven’t been able to watch the last few games between work and stupid fios tv. Last night was the first game I really got to watch in a while. If this game was anything like the rest of the games in the slump it was hard to watch. Either way still a great team.
- Kat (@Kat_4ReaL) reported
@jdelaurie13 Yeah. It’s the worst. We have Fios in the north and Comcast in the south..... Fios never drops. Comcast it’s multiple times a day.
- still. (@_vicdagoat) reported
@verizonfios why is my wifi down???? i’m tryna watch shrek 🤬🤬🤬
- NDFan (@MushShoe) reported
**** @verizonfios finally after an hour signing on over and over, I chat explain all I want and to email me the price, they send me to another person to start all over. Then website restarted!!!!!!#cutcord
- RespecTheProcess (@BaltimorezMVP) reported
@SickHumorTV I have Verizon Fios at 1000 up&down that seems faster then moving games back in forth .. am I missing something here because the p5 downloads fast af now literally I can download a 50 gig game in 2 minutes.. it’s the copying that takes a minute..
- Mark Patrie (@MarkPatrie) reported
@RedsArmy_John I used a special strategy called stealing my mom's fios password to get around this issue which is working well so far
- amehl (@thatgirlinny) reported
@RCNconnects Ironic my RCN service in Manhattan has been rubbish the past week—the same week you raised the cost of my service an additional $16/mo. $90+/mo for shoddy 500 mbps is unacceptable. Talking to Spectrum and FIOS for a competitive bid.
- j (@jr_status) reported
@VerizonSupport my fios quantum gateway is showing a red globe and I have no internet. Unplugging it and restarting it did not fix it. Anything else I can try?
- Mr. Out the Way 🤙🏽 (@TMikeBeEasy) reported
@delsterdev @Xfinity @verizonfios Yuck bro. That is terrible
- Marcel LaFleur-Janvier 🇵🇷 (@joindthedarksid) reported
@MoWillySr Lol the Fios ppl came two weeks ago and Erin told them yeah and I made her cancel that set up... I was like yo you can’t do that w/o consulting me first cuz joo no know what you’re talmbout lol. But we just were watching CN yesterday now it giving me I need a subscription 🧐
- Kevin X. Pritchard (@kxp75) reported
@verizonfios my service has not worked for 4 hours. I can't run my business because I have no wifi and I can't reach customer service. Customers should get credit every time this happens.
- Carl Machado (@carljmachado) reported
@sarahkustok I should get a Discount from fios for Subscribing to watch Gleague lineup vs sixers for #1 seed what a disgrace i will never buy season tickets for this garbage charge so much money Adam silver has to END this PATHETIC u like this?
- NDFan (@MushShoe) reported
@verizonfios ******* sucks, try to chat made me sign in 10 times to no avail. Then codes sent to phone, my bank has less **** to go through to add a thing in Verizon
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