Tips to Pass Your ServiceNow Tokyo Deltas (2024)

It's ServiceNow Delta season! And for some reason I've connected the 1973 college comedy Animal House and the word "Delta". If you haven't seen the movie, it's an American classic. I highly recommend it, arguably John Belushi's best work!

But I digress! I've had a few of you reach out to me for tips! It seems the Tokyo Delta has been especially tricky! So here's my personal survival guide:

It's Open Book

Just a helpful reminder that the exam is open book. Unlike mainline certifications, this isn't proctored. You can use any resource available to you! I'm linking a few down below. Have them open on your machine as you take the exam. Let's admit, it's probably the best use of dual monitors you've had in awhile! CTRL (CMD) + F is your friend. So is Google; "ServiceNow Tokyo _______".

Use the Release Notes

The purpose of Deltas is to make sure you have a passing understanding of the new features in a given ServiceNow release. If you want to get a passing understanding of new features, the release notes should be your first stop. And again, our old friend CTRL (CMD) + F becomes invaluable here. Here's another helpful tip: You can download the release notes as a PDF and search them that way too!

Don't forget, community articles and non-ServiceNow blogs are amazing, but they aren't an official source (even this one 😲). Trust the docs site, the answers are there!

A Helpful Hint for Tokyo - The JavaScript Engine

One of the newest features in Tokyo is the introduction of the ECMAScript 2021 (ES12) standard. There's a whole new paradigm for developing scripts here, but you really just need to know the high level information. That's where this link comes into play! It's a GREAT overview of everything that's been implemented with regard to JavaScript in the Tokyo release. Hint: Make sure you study the modes, it's VERY important!

Take a deep breath, relax, we'll all get through this. Deadline to complete is February 17th, 2023!