All other Tokyo fixes - Product Documentation: Tokyo (2024)

Activity Stream

PRB1569279

A user is unable to open a new incident form during an upgrade

Activity Stream

PRB1566047

The activity template stream generates dynamic cached content

Activity Stream

PRB1560370

Activity Stream > Show email details fails to display single-line content from EmailDisplay\n processor

Activity Stream

PRB1555931

'Show more' always displays regardless of a comment's length

Activity Stream

PRB1547537

The 'Sent/Received' post-type in emails is missing in child tabs

Activity Stream

PRB1546322

Journal field @ mentions don't work in Korean without\n adding spacing

Activity Stream

PRB1544010

The email tile in the activity stream displays CC'ed recipients in the\n To field

Activity Stream

PRB1536175

In the Japanese translation, the label for 'Activity Stream' under 'Summary of\n item being approved' is cut off

Activity Stream

PRB1535007

Activity Stream displays different/duplicate updates when there are two users on\n concurrent sessions and one of them makes an update

Activity Stream

PRB1500408

A user's display name doesn't display in the activity stream when the user ID is\n an email address that doesn't match the user's email address

Advanced Work Assignment

PRB1575110

Memory leak in AWA Logger

Advanced Work Assignment

PRB1553616

Workload update entries are missing when the audit trail is enabled for the\n awa_agent_capacity table

Advanced Work Assignment

PRB1553614

Agent capacity changes are not consistently logged

Advanced Work Assignment

PRB1547892

The system starts the inactivity timer for the chat after a message in a private\n chat

Advanced Work Assignment

PRB1547117

AWA creates excessive queries in the cmn_skill table on some instances

Advanced Work Assignment

PRB1544651

AWA advanced analytics and AWA operations dashboard display no data to\n domain-constrained users

Advanced Work Assignment

PRB1534840

awa_group_queue_priority and awa_eligibility_pool records are not included in\n update sets

Advanced Work Assignment

PRB1590149

A shift-based assignment doesn't work when the same agent is in\n queues/eligibility pool/groups that overlap

Agent Assist

PRB1557765

The Agent Assist snippet differs from the contextual search snippet and displays\n CSS code

Agent Assist

PRB1546392

The Attach button in recommended articles adds articles to\n other comments

Agent Assist

PRB1546131

On slow virtual machines, a comment isn't automatically saved if the\n Attach button is clicked after typing

Agent Assist

PRB1579075

Agent Assist searches twice when a second instance of it is open

Agent Chat

PRB1561593

Adding a line break to a message that contains a URL corrupts the URL on the\n agent's side

Agent Chat

PRB1578505

When transferring a chat to another queue, the text box disappears from other\n active chats

Agent Chat

PRB1568478

An end user can't open a file that they attached

Agent Chat

PRB1560793

An agent session expires whenever a new incident is created from Connect/Agent\n Workspace's live agent chat and using the Create Incident\n quick action

Agent Chat

PRB1555735

A new record is created in the 'Interaction Related Records' table every time an\n incident record is opened

Agent Chat

PRB1553091

Post-Rome upgrade, a font family issue for Chat Survey in ESC Portal when choice\n data is used and the option has a two character string as a label

Agent Chat

PRB1552969

Agents can submit an empty chat message

Agent Chat

PRB1552652

On Agent Workspace, 'Send Private Message' isn't visible when a manager opens an\n interaction when help was requested by the agent

Agent Chat

PRB1548236

After upgrading from Paris or earlier, interactions that span daylight savings\n time can't be closed

Agent Chat

PRB1548185

Issue with the computation of the 'Average Handling Time' metric

Agent Chat

PRB1541848

When refreshing using a Firefox browser, a pending work item in the inbox\n disappears

Agent Chat

PRB1535773

Agents receive a 'New chat in your inbox' desktop notification after transferring\n the work item to another queue

Agent Chat

PRB1579107

Unrelated cases are associated with chats when accepting via AWA

Agent Chat

PRB1570671

The initial agent response is repeated after transferring to another agent

Agent Chat

PRB1559005

After upgrade from Paris or earlier, interactions spanning dayight savings time\n cannot be closed

Agent Workspace

PRB1553470

In Rome, Agent Workspace > At a Glance > Org Chart displays as 'null'

Agent Workspace

PRB1541824

Applying a template displays an incorrect name on the incident template message\n when impersonating

Agent Workspace

PRB1570792

The lookup window modal of the Location field with the\n 'tree_picker' attribute is empty after upgrading to San Diego

Agent Workspace

PRB1569013

The response template pop-up overlaps the chat title

Agent Workspace

PRB1567908

In an Agent Workspace request ticket, the remove row confirmation pop-up message\n 'Are you sure you want to remove row?' isn't translated into Japanese

Agent Workspace

PRB1564936

Clicking the 'Inbox' icon does not minimize the inbox status pane

Agent Workspace

PRB1563109

Highlighted values on the Tags field no longer work in the\n list view in Agent Workspace, but an admin can still configure it

Agent Workspace

PRB1562399

The Document ID field doesn't set in Agent Workspace

Agent Workspace

PRB1562171

Records on the child domain can view the display value of referenced fields that\n are in its parent domain when in Agent Workspace but not when in Platform

Agent Workspace

PRB1560862

List editing more than 20 rows only displays the change for the first 20

Agent Workspace

PRB1560609

A contextual side panel that uses now-iframe with a UI page does not resize\n properly

Agent Workspace

PRB1560514

Activity stream/compose is missing in Agent Workspace if the activity stream is\n configured to display no activity on the Workspace view

Agent Workspace

PRB1560218

The experience_restricted field is newly implemented in\n sysrule_view_workspace and is set to default to true

Agent Workspace

PRB1559151

Columns disappear after adding 'is one of' or 'is not one of' filters in Agent\n Workspace

Agent Workspace

PRB1557861

Plugin makes GraphQL requests with large payloads that cause long-running\n transactions

Agent Workspace

PRB1557781

After upgrading to San Diego, a field dependency isn't applied when applying a\n template

Agent Workspace

PRB1557175

Currency value is not displayed with expected precision on Agent Workspace

Agent Workspace

PRB1556336

Ribbon settings can't be restricted to only a configurable workspace

Agent Workspace

PRB1553643

The text on work item cards overflows

Agent Workspace

PRB1553421

Saving an email draft with an empty message and sending it later doesn't\n associate the email with the case and removes the target table and target\n record

Agent Workspace

PRB1552707

Issue with the PDF viewer for encrypted attachments in Agent Workspace and in\n web-based UI

Agent Workspace

PRB1551585

The clearValue function doesn't work in the AWS form reference fields if there is\n invalid text within the field

Agent Workspace

PRB1550555

In the compose section, the text input in 'Comments' isn't hidden when setting\n the action from 'visible' to 'false' using the UI policy

Agent Workspace

PRB1550182

The ATF 'Set Field Values' step doesn't recognize choices that have been cleared\n and added again using g_form.clearOptions() and g_form.addOption() in the\n Workspace UI

Agent Workspace

PRB1549094

On Agent Workspace, saving a required integer field with a float value gets saved\n as an integer value without a decimal separator

Agent Workspace

PRB1547228

Changes within the list on Workspace are not saved if the user is not an admin or\n ITIL

Agent Workspace

PRB1546152

Currency fields don't work correctly on the platform\n (reporting) or in Agent Workspace when using a language other than English

Agent Workspace

PRB1542507

The user menu tooltip overlaps with the user name tooltip on Agent Workspace

Agent Workspace

PRB1524212

Poor focus visibility on Agent Workspace tabs

Agent Workspace

PRB1522199

Agent Workspace displays a loading icon until the error message is closed

Agent Workspace

PRB1515591

In a Windows high contrast environment, the 'Active/ready' inbox icon is\n unreadable

Agent Workspace

PRB1509607

The system switches the views alone when clicking multiple times on 'Home',\n 'List', and 'Inbox' in Workspace

Agent Workspace

PRB1476303

There are two '<h1>'s on the 'Inbox' page

Agent Workspace

PRB1394925

Images pasted in the activity stream of TinyMCE display as attachments by the\n 'blob' name

Agent Workspace

PRB1584194

Live refresh doesn't work on single score reports on the Agent Workspace landing\n page

Agent Workspace

PRB1580380

When multiple emails are opened in User Interface Builder (UIB) workspace,\n recipients of one email are replaced by another email

Agent Workspace

PRB1580352

The user can't save the caller/category/subcategory fields on incidents created\n from 'Quick Incident' in Agent Workspace

Agent Workspace

PRB1579938

Duplicates are witnessed when transferring attached files from an interaction to\n incidents/problems in Agent Workspace

Agent Workspace

PRB1571570

When 'Split label' group actions are present, responsive design CSS fails to\n conform to screen width adjustments on an incident record within BaseAW

Agent Workspace

PRB1551133

Secondary values are hidden when users click the 'Form' button

Agent Workspace

PRB1485162

There is an issue with custom filters in Agent Workspace when applying the 'group\n by' and 'checkbox' filters on a field

Agile Development

PRB1549763

SAFe sprints can be deleted from the 'Program Increment SAFe Sprints' related\n list, which causes issues with opening the big room planning board's 'Planning'\n tab

Agile Development

PRB1567872

The personal backlog changes when a user navigates to the 'Sprint Planning' tab\n and then back to the 'Backlog' tab

Agile Development

PRB1565260

On the split story modal, users can click 'Submit' several times and several\n stories are created

Agile Development

PRB1565236

When users select an epic backlog in the scrum program's planning board, the\n board tries but fails to load the backlog

Agile Development

PRB1559414

SAFe board 'Features by SAFe epic' should have filtering

Agile Development

PRB1559081

Mismatch between comments and current behavior with the\n New UI action in the rm_task table in Agile\n Development

Agile Development

PRB1555721

Adding an 'Add OR Clause' to a backlog definition with a filter of 'Backlog\n definition | is | ...' displays discrepancies on an Agile Board

Agile Development

PRB1486002

The SAFe board's art planning board doesn't refresh the layout

Agile Development

PRB1581787

Users are unable to click through to open record references on the Agile board's\n 'Sprint Tracking' tab, such as 'Original Task', or other fields like 'Assignment\n Group'

Agile Development

PRB1580372

The getStoryDotGroup() method doesn't return all groups and the script include\n 'ScrumSecurityManagerDefault' must be updated

AI Search

PRB1560343

AI search displays 'Admin Home' catalog items in the Service Portal when they\n shouldn't be returned in the AI search results for admin users

AI Search

PRB1553255

The Close tab button for an opened 'Incident' tab overlaps\n with the 'Recently Searched/Viewed' dropdown

AI Search

PRB1579518

On Employee Center, users are unable to search Record Producer with a Japanese\n catalog name

AI Search Glide

PRB1553655

When a KB is updated with a new version, search suggestions results in /sp\n continue to point to the old version

AI Search Glide

PRB1578851

glide.ais.ha.enable_auto_failover shouldn't trigger a full cache flush when\n updating

AI Search Glide

PRB1574799

The search sources migrated by the Next Experience script that point to invalid\n tables cause 500 errors

AI Search Glide

PRB1569775

A requested field is removed from a response for the late binding table

AI Search Glide

PRB1567847

There are duplicate analytic payloads for genius result clicks

AI Search Glide

PRB1566479

The '(is) Dynamic' search source operator produces an incorrect query

AI Search Glide

PRB1562312

A search returns duplicate results

AI Search Glide

PRB1556642

Allow automatic failover, even if both connections have write = false

AI Search Glide

PRB1540876

Search source filters on strings are case-sensitive

AI Search Glide

PRB1537736

The AI Search late binding facet filter does not work for reference lists

AI Search Glide

PRB1533272

AI search warnings in the 'g_scratchpad' log are not defined

AI Search Glide

PRB1513080

Monetary values in Glide that use commas instead of periods to denote dollars to\n cents aren't indexable in AIS under the _m dynamic\n field

Antivirus Scanning

PRB1576798

Unable to validate keystore on local and user instances when SNAP is enabled

Antivirus Scanning

PRB1561780

Downloading a file attached to a knowledge article updates the update date of the\n knowledge article

Antivirus Scanning

PRB1548144

Issue with antivirus scanning

App Core: Experiences

PRB1554357

The 'Record' page makes unnecessary duplicate data resource executions

App Engine Studio Core (Family)

PRB1550269

403 access is denied to an application for Delegated Developer

Application Installation Engine

PRB1566439

The UpgradeSummaryRecovery job can pick up and reschedule defunct jobs in the\n sys_trigger table, which sometimes leads to node memory issues

Application Installation Engine

PRB1549728

The UI action from the 'Global Application File Management' package has an\n invalid override value

Application Installation Engine

PRB1547376

Customers might lose their sys_update_version customizations for certain\n files

Application Manager

PRB1568340

Free plugins display as 'Not Licensed' in the 'All applications' module

Application Manager

PRB1567019

The application filter for updates displays installed applications

Application Manager

PRB1562407

Users are unable to get the latest customization version until the scheduled job\n runs on their instance

Application Manager

PRB1552459

Long user wait time to use application manager due to long-running transactions\n on initial load

Application Manager

PRB1569940

The 'getDependentApps' method in the PluginDependency script include clears 'App\n Dependency Client Application Details' records

Application Navigator & Banner Frame

PRB1574670

Global search in Workspace breaks every second time

Application Navigator & Banner Frame

PRB1555833

JAWS/NVDA screen reader users are unable to select a notifications slider from\n the system settings

Application Navigator & Banner Frame

PRB1552047

The schema map from the tables and columns module is unresponsive in San\n Diego

Application Navigator & Banner Frame

PRB1551387

Domain picker's display logic does not match Platform's

Application Navigator & Banner Frame

PRB1550009

Leftover demo theme records should be removed

Application Navigator & Banner Frame

PRB1541686

Translation consistency issues in Next Experience when toggling languages

Application Navigator & Banner Frame

PRB1581259

The 'Language' dropdown selection doesn't update the user preference\n correctly

Application Navigator & Banner Frame

PRB1561665

Clicking a workspace URL in the unified navigation menu results in a 404\n error

Application Portfolio Management (APM)

PRB1553859

More records display than expected in hardware models under 'Application\n Portfolio Management'

Appointment Booking

PRB1564967

There is an incorrect translation on the 'Walkup Appointment' confirmation\n page

Appointment Booking

PRB1563802

In San Diego, the 'arrow' icon on the sn-appointment-booking-select widget has a\n CSS issue causing icons to overlap

Appointment Booking

PRB1553912

Date/Time fields are unresponsive after initial selection\n on catalog items with the 'sn_appointment_variable_set' variable set in the\n portal

Approvals

PRB1551170

Manual approval in 'Ask for Approval' doesn't work properly when a\n sysapproval_group record with the approval set to 'requested' is inserted before\n 'Ask for Approval' starts

Approvals

PRB1566130

Excessive flow.fire events are created by 'SNC - Notify Flow (Approval)', which\n causes event handlers to back up

Approvals

PRB1538921

Approvers aren't set to 'No longer required'

Approvals

PRB1529652

The 'Approval Events (Non-Task)' business rule doesn't create the correct\n notification for KB articles created from a template

Appsee - Platform Infrastructure

PRB1554658

'getConsentDetails' for glide.appsee.auth_token throws a null pointer exception\n when there is a record for a user on the m2m_user_consent_info table and no\n corresponding record on the sys_user_preference table

Appsee - Platform Infrastructure

PRB1542358

The getConsentDetails call throws a 400 error on logging in

Archiving

PRB1559213

An archive rule that has an api_only value as 'null' doesn't run

Archiving

PRB1561159

Null pointer exception when archiving a table without a display element

Archiving

PRB1555148

The gs.log at line 8 of the sys_trigger 'Archive Reference Copy' should be\n deleted

Archiving

PRB1552941

A UI action script should be updated for 'Restore Record and Related Records'\n with the Global[global] table

Archiving

PRB1538344

For a scoped application, fields added after the archive table has been created\n aren't archived in the correct scope

Archiving

PRB1490785

Archiving isn't using the 'Reference table' rule for related records and is\n finding sys_archive_rules based on the table name, which causes unexpected records\n to be archived

Assessments

PRB1565491

Automated Test Framework (ATF) is unable to set the component on the survey\n form

Assessments

PRB1561911

The 'Assessment questions' page's layout is different after upgrading to San\n Diego

Assessments

PRB1561716

There's many large result set queries against 'asmt_assessment_instance_question'\n with 'instance=NULL' query

Assessments

PRB1558216

Labels are not provided for UI controls

Assessments

PRB1399440

Excessive delay from the asmt_metric_type business rules 'Create Business Rule on\n Remote table', 'Auto deletion rule for Assessments', and 'Auto business rule for\n Assessments' in GRC compliance applications

Assessments

PRB1586697

Console error for users without roles or any active assessments or surveys to\n take, when navigating to the My Assessments and Surveys module

Asset Management

PRB1565539

The CSDM life cycle statuses are missing

Asset Management

PRB1576614

When consuming the last consume consumable assets, the expense line doesn't\n populate with user or cost centers

Asset Management

PRB1574781

Can't source an asset due to an 'active TOL' error when creating a 'To:from'\n source request

Asset Management

PRB1573644

When creating CIs, the 'Unknown' model categories create every time and the count\n keeps increasing

Asset Management

PRB1568951

Service graph connector for Workspace One creates duplicate hardware models when\n the model is larger than 80 characters

Asset Management

PRB1565083

The 'Asset - Create asset delayed sync' scheduled job causes issues with 'Enforce\n CI verification' on the second run

Asset Management

PRB1554775

Transfer order line stage synchronizes to the stage of the last updated transfer\n order line task, even if they are closed

Asset Management

PRB1552079

Random assets are updated when using ITAM mobile app's receive function

Asynchronous Message Bus

PRB1548439

In Rome, AMB subscription calls stop the Virtual Agent from loading properly for\n guest users

Asynchronous Message Bus

PRB1414348

AMB isn't falling back to long polling on a websocket handshake failure after\n network disconnection

Audit History

PRB1552002

Exception occurs when generating audit data inserting a record, with the system\n property 'glide.sys.audit_inserts' set to true, and a business rule or engine\n accesses extended table

Authentication

PRB1573687

If adaptive authentication is enabled on the instance, multi-factor\n authentication (MFA) doesn't work as expected

Authentication

PRB1573249

sysparm_goto_url can be modified to redirect a user to an external website

Authentication

PRB1562448

Adaptive authentication doesn't work with a boolean 'AND' condition in policy\n inputs

Authentication

PRB1560338

A base instance grants write access to maint-only system properties

Authentication

PRB1555357

When a user is inactive and unlocked, the user-based MFA challenge is\n bypassed

Authentication

PRB1555018

User info with a full-width number becomes garbled when created through the\n function of enabling external users to self-register

Authentication

PRB1552408

Update sets cannot capture adaptive authentication policy inputs' relationship\n records due to a design issue in the table hierarchy

Authentication

PRB1540005

SSO single logout results in a URL to double up when the external logout redirect\n is an absolute URL and a custom URL is enabled

Authentication

PRB1489512

Even after selecting 'Remember Me' at the Service Portal login, a user is\n challenged with a login modal after a session timeout although the session is\n still active

Authentication

PRB1420640

Vanity URL supports different node pools but custom URL does not

Authentication

PRB1580664

Failing of secret key decryption causes incorrect Digest token.

Authentication

PRB1549367

The 'copied to clipboard' text toggles when a user clicks multiple times on the\n 'Copy code' button on the MFA 'Setup' page

Authentication - Local DB Login

PRB1555421

The 'Registration' tab field's name has a length issue in user registration\n configuration

Authentication - Local DB Login

PRB1545958

There is an extra space in the name of the scheduled job 'Poll LB For Certificate\n Status'

Authentication - SSO

PRB1569453

When an auto-provisioning user is true, the instance creates a user when an\n inactive user tries to log in

Authorization/Legacy ACLs

PRB1577314

The UI action Assign to me for Workspace doesn't have the\n 'sn_incident_write' role when ITSM Roles is installed

Authorization/Legacy ACLs

PRB1559460

A user has no function in the base system and is available for use, but is\n associated with the system mobile application and other modules

Authorization/Legacy ACLs

PRB1553155

An ACL from a scope can't have a condition or script on a table that is from a\n different scope

Automated Test Framework

PRB1548465

Set variable values step is not working for the 'list collector' variable for\n external users

Automated Test Framework

PRB1571610

The ATF 'ticking angular' check box isn't captured by GlideScreenshot

Automated Test Framework

PRB1560948

Glide lists don't work with set field value steps in Agent Workspace

Automated Test Framework

PRB1552626

The location dropdown box uses sn-record-picker in the 'Walk-up online checking\n experience' page, which is incompatible with ATF

Automated Test Framework

PRB1541068

GlideScreenshot and Assert Text on Page fails if styleSheets are delivered from a\n different domain (CDN)

Automated Test Framework

PRB1539992

Rescheduled ATF test suites and parameterized tests consume too much memory

Automated Test Framework

PRB1539494

ATF test suite is unable to recognize client-side warnings when 'parameterized\n testing' is enabled

Automated Test Framework

PRB1578418

Hovered and focused 'Category' and 'Step' elements no longer have a highlighted\n background

Change Management

PRB1553239

The 'Update Standard Change Version stats' business rule impacts the database's\n performance

Change Management

PRB1544298

A change form displays the error message 'ChangeRequestDiscovery undefined, maybe\n missing global qualifier'

Change Management

PRB1568686

If a moving to a state is blocked by change model state transition conditions,\n the Change Management REST API should feedback evaluateConditions

Change Management

PRB1568440

When the On-hold field is set to false, the\n State field becomes editable and all states display

Change Management

PRB1568388

In a change request, the 'Risk Details' pop-up displays with a gap of white space\n on the bottom

Change Management

PRB1564101

The resetChangeProjection method causes a recursive business rule call for 'Clear\n Projection Summary when New' on change_request

Change Management

PRB1563368

Models created on extensions of change requests shouldn't be applied to a change\n request

Change Management

PRB1563096

On change_task, custom fields with 'IN' or 'ON' strings are changed to an equal\n sign when used on the change task template form

Change Management

PRB1561886

A change request based on change models with the record preset model field set to\n a model causes the onChange client script to loop infinitely on the Set\n State field and 'Hide UI Actions' state

Change Management

PRB1558547

An invalid approval group provided to the CABApproval script causes an error

Change Management

PRB1558136

A user with sn_change_write cannot see the name of the approval groups on the\n 'Approvers' related list of a change record

Change Management

PRB1557747

In change approval policies, the non-required group approvals are skipped when\n there is still a required unapproved user policy

Change Management

PRB1556666

All agenda items aren't added when CAB is run for the second time with the same\n condition

Change Management

PRB1556586

A standard change created via Catalog ignores a custom default value for the\n change type

Change Management

PRB1555288

The 'Sync Affected CI Dynamic Group' business rule allows many records into the\n task_ci table

Change Management

PRB1554833

The 'Unauthorized Change' check box is not available if models aren't used

Change Management

PRB1553628

When using 'Change Approval Policy' and two group approvals are required, only\n the last group to approve creates an entry in the change request's approval\n history

Change Management

PRB1553319

The 'Sync Affected CI Dynamic Group' business rule inserts the same CIs if\n 'CopyChange' has copied those CIs from the source change request

Change Management

PRB1551521

A schedule created in one domain conflicts with the schedule in a change request\n that is created in another domain

Change Management

PRB1551307

A 'Script Include not defined' error message displays on the change request form\n during an upgrade

Change Management

PRB1551289

Record watcher switches the change request state to 'New' after approval rather\n than the valid state 'Scheduled'

Change Management

PRB1551245

The Add All button on the 'Add affected CIs' page displays\n an incorrect count

Change Management

PRB1551085

Blackout schedules that apply to change requests are still applied if the\n property 'change.conflict.blackout' is turned off

Change Management

PRB1549717

The 'Minutes' label in Donut Timer isn't displayed nor translated in Cab\n Workbench

Change Management

PRB1546900

The State field displays as empty for change requests that\n have a state value set to inactive or not included in the list for the\n State field

Change Management

PRB1546179

Pinned change models on the change landing page don't stay pinned when the\n Clear Filter button is clicked

Change Management

PRB1537511

Change success scores don't update and stay as 500 even when there are recent\n valid change request records on the instance

Change Management

PRB1582974

The template description of a Standard Change Template is not updated as expected\n when using a Standard Change Proposal in a non-English languages

Change Management

PRB1582529

When models are used, fields are set by the model presets and therefore can't be\n unset regardless of the user's role

Change Management Conflict Detector

PRB1558267

The change conflict detection should cease execution when the tracker is\n canceled

Change Management Risk Assessment

PRB1557141

The modal dialog doesn't close after completing the change risk assessment and\n double-clicking 'Risk Assessment'

Change Management Risk Assessment

PRB1580285

'Risk and Impact remain unchanged' displays on an initial save/insert when the\n change matches a change risk assessment and the 'glide.ui.risk_calculate_rule'\n business rule

Clone-Product

PRB1538322

There is an empty record left in the 'Clone System Profile Exclusions' list\n following the deletion of a certain clone_profile_exclusions item

Cloud Provisioning and Governance (CMP)

PRB1545875

Incorrect company records are created when discovering Azure Cloud Discovery\n using CAPI

Cloud Provisioning and Governance (CMP)

PRB1551499

A cloud provisioning check fails if a user implements the group approval workflow\n and the group doesn't have a permission defined in Cloud Management\n permissions

Cloud Provisioning and Governance (CMP)

PRB1575303

To improve performance, the script used in the 'Cloud API Trail Compactor' job\n must be modified to query records where input parameters are present instead of\n all the records

Cloud Provisioning and Governance (CMP)

PRB1568352

Renaming a Cloud Catalog item breaks the Cloud Catalog client scripts, including\n Regex Validation set on cloud variables

Cloud Provisioning and Governance (CMP)

PRB1567011

Adding the SecurityGroup field via the template doesn't\n work as intended in the cloud user portal

Cloud Provisioning and Governance (CMP)

PRB1565151

sn_cmp.cloud_service_designer role is unable to manage operation attributes

Cloud Provisioning and Governance (CMP)

PRB1564276

The business rule 'Update Order Status' is slow due to an inefficient query

Cloud Provisioning and Governance (CMP)

PRB1563621

Option available to use response mapping for AWS

Cloud Provisioning and Governance (CMP)

PRB1545875

Incorrect companies records are created when discovering Azure Cloud Discovery\n using CAPI

Cloud Provisioning and Governance (CMP)

PRB1545481

RITM stage values result in the wrong values after installing Cloud Provisioning\n and Governance/Cloud Management plugins

Cloud Provisioning and Governance (CMP)

PRB1540909

The 'Execute Job Template' operation on Virtual Server might fail when executed a\n second time

Cloud Provisioning and Governance (CMP)

PRB1538303

The Google Cloud Platform (GCP) folder-level Discovery doesn't pick a few of the\n GCP projects

Cloud Provisioning and Governance (CMP)

PRB1533585

After provisioning, the network ACL resource displays an empty status

Cloud Provisioning and Governance (CMP)

PRB1566369

Scoped report view ACLs, cmdb_ci_cloud_service_account.account_id and\n cmdb_ci_cloud_service _account.discovery_credentials, don't follow cross-scope\n creation restrictions

Coaching

PRB1549774

Vendor information for app coaching isn't set to ServiceNow

Column Level Encryption

PRB1591447

Attachments mass migration should support gateway configurations

Condition Builder

PRB1534356

Users can only see a permission as 'Me' when saving a filter and are unable to\n select anything else

Condition Builder

PRB1559718

In Rome, Agent Workspace's list filter is incorrect on the date filter with the\n 'at or after' operator and the 'this week' value

Condition Builder

PRB1558071

The Condition Builder new report OR and\n AND buttons don't have visible text

Condition Builder

PRB1554511

The 'Is one of' operator in the Workspace 'My List' filter no longer works when\n using multiple lines

Condition Builder

PRB1553217

The 'is (dynamic)' operator shouldn't display when it has no options

Condition Builder

PRB1551694

NVDA/JAWS doesn't narrate the name for the dialog when the Microsoft External\n Customer dialog is opened when navigating using the down arrow

Condition Builder

PRB1550873

The caret symbol (^) multiplies when saving in Condition Builder and using\n 'matches regex' in an 'OR' condition

Condition Builder

PRB1544917

The Filter condition field displays the date/time format\n beside the Date or Date/Time field's\n conditions when accessibility is enabled

Condition Builder

PRB1544439

Users are unable to open menu items with instructions (space+shift) given by a\n screen reader (NVDA) when focus is on the 'All' link or any other filter\n condition

Condition Builder

PRB1538332

ITIL users can't filter by tags in Agent Workspace

Condition Builder

PRB1535500

Regex isn't working as expected, the database doesn't support the matching Regex\n condition and the option to use it in this query should be removed where it isn't\n supported

Condition Builder

PRB1531625

Not all elements within the 'Data Table from URL definition' widget are\n translated

Condition Builder

PRB1579987

The link in the 'Filter users' condition builder of the 'HR bulk survey creation'\n UI page doesn't work in San Diego

Configuration Management Database (CMDB)

PRB1549582

Unique Key violation detected by a database and a duplicate entry

Configuration Management Database (CMDB)

PRB1525638

Log warning in the work notes for CIs are not able to merge as related items in a\n duplicate remediator

Configuration Management Database (CMDB)

PRB1590331

The Edit button is not available on the 'Approvers'\n related list on BT1 after the upgrade

Configuration Management Database (CMDB)

PRB1535990

Issue with creating a record in the cmdb_rel_filter table, with the parent table\n cmdb_ci_db_ora_instance/cmdb_ci from global scope and child table as\n cmdb_ci_orcl_options from the scoped application

Configuration Management Database (CMDB)

PRB1578201

'CSDM Data Synchronization' or 'Archive Event' job features are missing on all\n San Diego instances due to a sys_id collision

Configuration Management Database (CMDB)

PRB1577872

The 'Relationships' separator is missing for ITIL and itil_admin roles

Configuration Management Database (CMDB)

PRB1573448

After clicking the Remediate button on a de-duplication\n task, the next screen takes a long time to refresh

Configuration Management Database (CMDB)

PRB1572654

sys_object_source records are limited to maint only

Configuration Management Database (CMDB)

PRB1569886

There are two New UI actions on the application services\n related list on the 'Business Application' table

Configuration Management Database (CMDB)

PRB1568743

The default 'Related Items' list for duplicate CI remediator displays 'List'\n attributes in the 'Available' box, which can't be added, which can cause\n confusion

Configuration Management Database (CMDB)

PRB1567817

Query Builder performance issues

Configuration Management Database (CMDB)

PRB1563475

Identification and Reconciliation Engine (IRE) doesn't commit any records when\n duplicate relations are present in the payload with partial_commits=false and\n deduplicate_payloads=true

Configuration Management Database (CMDB)

PRB1563076

Data from a CMDB query-based report isn't visible to report viewers

Configuration Management Database (CMDB)

PRB1562160

CMDB health results for duplicates refer to a different table to the CIs class,\n and inclusion rules don't take effect, due to dot-walked fields in the inclusion\n rules filters

Configuration Management Database (CMDB)

PRB1561711

An existing record for life_cycle_mapping doesn't load values correctly on the\n form

Configuration Management Database (CMDB)

PRB1560654

Manual endpoints should be ignored from 'servicesAffectedByCI' in CIUtils

Configuration Management Database (CMDB)

PRB1560600

The incorrect Identification and Reconciliation Engine (IRE) payload sends

Configuration Management Database (CMDB)

PRB1559979

Users have to click the back button < on the form twice\n to go back to the previous view after clicking the button in the CI relation's\n formatter

Configuration Management Database (CMDB)

PRB1555775

There are errors when writing to the cmdb_health_result_count table and when\n using multiple domains

Configuration Management Database (CMDB)

PRB1554547

When opening the 'CMDB Query builder' page, users encounter a console error:\n 'Moment Time zone has no data for IST'

Configuration Management Database (CMDB)

PRB1553800

Issue with 'CMDB Data Manager Archive Policy'

Configuration Management Database (CMDB)

PRB1553711

CMDB Health Dashboard for Audit is not completing because the cert_audit_result\n table is filling many records

Configuration Management Database (CMDB)

PRB1549648

task_ci records filter in a new state for change requests only

Configuration Management Database (CMDB)

PRB1549581

Exception for an invalid integer value for the integer column 'col36'

Configuration Management Database (CMDB)

PRB1549027

Choices for Life Cycle Stage and Life Cycle\n Stage Status fields are not translated to languages other than\n English

Configuration Management Database (CMDB)

PRB1545245

IRE shouldn't match archived records using sys_object_source

Configuration Management Database (CMDB)

PRB1543206

A multi-source record isn't created with the correct domain

Configuration Management Database (CMDB)

PRB1543143

Application service's info request emails aren't sent

Configuration Management Database (CMDB)

PRB1539286

The 'Related Entry' table's dropdown only lists tables that reference cmdb_ci

Configuration Management Database (CMDB)

PRB1537714

There is an out of memory error due to an excessive number of orphan CIs in\n non-TPP instances

Configuration Management Database (CMDB)

PRB1501593

When an RTE definition is run and if the payload is empty, an error is logged in\n the import set logs

Configuration Management Database (CMDB)

PRB1489193

Query builder improvements for the left navigation

Configuration Management Database (CMDB)

PRB1479882

There is a high CPU load caused by CI notifications

Configuration Management Database (CMDB)

PRB1581873

CMDB Data Ingestion API removal breaks existing customer integrations

Configuration Management Database (CMDB)

PRB1545930

CIUtils.serviceAffectedByCI returns an incorrect number of CIs in the 'Impacted\n Services/CIs' related list

Configuration Management Database (CMDB)

PRB1544167

San Diego indexing takes 3 hours during upgrade

Configuration Management Database (CMDB)

PRB1519100

Dynamic CI groups aren't supported in QueryBuilder

Connect Chat

PRB1577003

German users can't see existing or old connect conversations

Connect Chat

PRB1563886

Focus doesn't move to the Close error message button when\n an error message appears

Contextual Search

PRB1566653

Incorrect table configurations are used in contextual searches for emails

Contextual Search

PRB1563765

The contextual search results on an incident form don't display correctly if the\n description/snippet is in the HTML format and starts with a table

Contextual Search

PRB1562943

Pre-formatting is lost on attachments

Contextual Search

PRB1561036

There are dual scroll bars in the contextual search window

Contextual Search

PRB1558078

When upgrading from Paris to Rome, the related search results on the incident\n form are not available

Contract Management

PRB1572523

The renewal contract cost_adjustment field truncates to\n the thousands place in French Canadian

Contract Management

PRB1556788

The retired 'Contract: Run Condition Checks' job remains with an active status in\n an instance

Contract Management

PRB1548528

In the Contract Management plugin, the Cancel button on\n the cost adjustment dialog isn't working

Core Platform

PRB1574653

The scoped logging.verbosity system property doesn't limit the logging output on\n San Diego

Core Platform

PRB1545118

Under certain circ*mstances, a cluster reaper mechanism can mark a node as\n offline even if the node is online

Core Platform

PRB1537135

Special characters like '' cause 'gs.xmlToJSON(requestBody)' to fail

Core Platform

PRB1573703

Performance issues in instances with many user criteria

Core Platform

PRB1565487

There is a domain separation UI action issue where an overridden UI action is\n executed

Core Platform

PRB1564433

The db_image table is not scalable and causes excessive caching

Core Platform

PRB1559067

Users are unable to attach a file when the size is equal to the maximum file\n attachment size

Core Platform

PRB1553008

Slow scripts are recorded per record, not per script, and the source label should\n point to the UI action versus the case where the UI action was triggered from

Core Platform

PRB1552999

A MetricBase extension point conflicts with another extension point in a\n different namespace

Core Platform

PRB1552429

When target entity paths are unspecified and share fields, the condition in\n entity mappings isn't honored

Core Platform

PRB1551350

Auto-filling is not disappearing as expected when a nonexistent email ID is given\n in the To/CC field

Core Platform

PRB1551324

The 'Packages Call' item record doesn't display the proposed version if the\n script contains a long string without spaces

Core Platform

PRB1550604

Attachments with data present on the sys_attachment_doc table fail to\n load/download

Core Platform

PRB1549868

Users aren't able to 'access v_cluster_nodes.list' when it is sorted on the 'Used\n Mem' integer field

Core Platform

PRB1538075

When a bitmap (BMP) image is added to a user record, it appears inverted in the\n user's avatar

Core Platform

PRB1533266

Emails from ServiceNow that contain embedded KBs with videos display sanitized\n HTML iframe tags

Core Platform

PRB1530769

NowMQ events are processed before the event is persisted, which leaves stale\n records in the 'ready' state in the event queue

Core Platform

PRB1500029

The 'Related fields' filter on the sc_task_sla table displays an inaccurate list\n of records

Core Platform

PRB1416014

If the filter is 'Number - is one of - (more that 600 numbers)', the\n Demand field hyperlink displays an empty page

Core Platform

PRB1344646

getJournalEntry doesn't display the latest entry on exceeding the maximum size of\n journal entries

Core Platform

PRB1587509

The delegation script includes API unnecessarily evaluates all user criteria for\n a user

Core Platform

PRB1579666

ClusterSyncronizer creates many uniquely loaded classes which can lead to\n OOM:Metaspace errors

Core Platform

PRB1577369

A UI action's condition for a table extending task can cause a restricted caller\n access error because of missing object meta

Core Platform

PRB1570283

When an unauthenticated/guest session hits the session timeout manager, the\n session is updated with the property's integration session timeout

Core Platform

PRB1500386

There is a high execution count of sys_user_preference queries from VAM portal\n and the frequent user cache returns stale data after updating/deleting a user\n preference

CSM Communities

PRB1561094

A comment box isn't available on the activity feed on the Community Portal's\n homepage, if the Community - Post Question widget is removed

CSM Communities

PRB1560149

The community form in a non-community portal has unexpected characters in the\n Search field

CSM Communities

PRB1550217

There are missing translations in the 'Community Search' page

CSM Communities

PRB1583159

The title of the 'Data Table from URL Definition' widget changes when it is used\n with the 'My list filters' widget

CSM Communities

PRB1580108

User cannot update their bio when they log in for the first time to the Community\n portal

Currency

PRB1544490

Data integrity is broken between Currency fields and\n fx_currency_instance in recursive execution

Currency

PRB1548134

As per ISO 4217, the currency table 'fx_currency' should be updated

Currency

PRB1559505

UpdateMultiple can set incorrect values for currency elements while in\n single_currency mode

Currency

PRB1542893

If updated, AR reference currencies have empty display values

Customer Service

PRB1567994

The activity section has unordered comments on performing an action

Customer Service

PRB1565527

Close case option (case-ticket-action widget) doesn't display on the CSM portal\n after upgrading to San Diego

Customer Service

PRB1545368

waitTimeMessage doesn't display on the walkup portal

Customer Service Management

PRB1563416

The 'Approval Publication' business rule that aborts approval for publications in\n targeted communication doesn't work because of the scope

Customer Service Management

PRB1571901

A recipient list deletes after the publication is published

Customer Service Management

PRB1569448

The preferred_language field on the csm_consumer table\n doesn't display all the available languages

Customer Service Management

PRB1569119

In the CSM Standard Ticket Conversation widget, other users' avatars are empty\n when the initials for the first and last name are Japanese characters

Customer Service Management

PRB1566511

An associated email causes cases to redirect to an external URL in the portal

Customer Service Management

PRB1565043

The Contact field in the interaction form empties if it\n changes more than once

Customer Service Management

PRB1563480

After resizing the page to 400% zoom mode, an incident test dialog isn't clearly\n visible after clicking the Find Agents button

Customer Service Management

PRB1563135

The 'Asset Contact' related list doesn't display for a CSM agent or admin as\n expected

Customer Service Management

PRB1561674

While saving a form, a user may be redirected to after using the\n CTI button in Workspace

Customer Service Management

PRB1560079

Upgraded plugins don't display as a store app and are missing on an upgraded\n instance

Customer Service Management

PRB1559044

Hyperlinks under 'My team's cases' on the landing page don't work on some\n customer instances

Customer Service Management

PRB1558957

The 'Set account type by parent account' business rule has invalid behavior

Customer Service Management

PRB1558732

Installing the customer service plugin results in a plugin activation

Customer Service Management

PRB1555429

Customer Service Management contacts don't have an user ID

Customer Service Management

PRB1553180

'My List' doesn't display from the CSM header when logged in as an admin

Customer Service Management

PRB1552879

The Unblock UI action is not working in Agent Workspace or\n Customer Workflow Workspace

Customer Service Management

PRB1552575

The 'Update Task Work Notes' business rule creates an empty task when a record is\n created in the sn_openframe_phone_log table without adding a reference to any\n task

Customer Service Management

PRB1547921

A URL link isn't clickable on an Agent Workspace list

Customer Service Management

PRB1545858

AccountManagerRelationshipUtil should be extendable based on feasibility

Customer Service Management

PRB1542008

Users are unable to create activity types

Customer Service Management

PRB1579229

Users are unable to update one ACL with the 'sn_customerservice_case.watch_list'\n name and the 'read' operation

Customer Service Management

PRB1577209

When creating a case on default case type selector, the field values\n (Account/Contact/Consumer, Priority, short description) aren't copied over from\n the parent case

Dashboards and Home Pages

PRB1578388

Non-role users' homepage returns an error after logging in post-upgrade to San\n Diego from Rome: 'The page you are looking for could not be found'

Dashboards and Home Pages

PRB1577724

Breakdown elements on a dashboard aren't preserved correctly when the selected\n breakdown element is not in the first 100 elements fetched by an API or in the\n com.snc.pa.breakdown_ element_ui_max_records property value

Dashboards and Home Pages

PRB1575647

If the breakdown source name contains the '&' character, the dashboard\n breaks

Dashboards and Home Pages

PRB1569382

The interactive filter doesn't work as expected for a list under certain\n conditions

Dashboards and Home Pages

PRB1567315

Switching between breakdown dashboards may lead to widgets not loading and\n showing java.lang.NullPointerException on breakdown dashboards

Dashboards and Home Pages

PRB1560580

When zoomed in on a dashboard with restricted roles, users toward the bottom of\n the share panel aren't visible

Dashboards and Home Pages

PRB1559633

Accessing reports on Internet Explorer 11 (IE11) throws a 'runReportFromBuilder\n is undefined' error on the console

Dashboards and Home Pages

PRB1513629

Screen readers (NVDA/JAWS) don't narrate the state for the 'Change Dashboard'\n control when navigating using the down arrow

Dashboards and Home Pages

PRB1557137

The labels on the dashboard do not reflect the correct name of the dashboard

Data Certification

PRB1564533

No 'alt' parameter for the 'Optional comment for checked elements' text box

Date and Time

PRB1582455

An incorrect date displays for the 'Date' field if the survey is entered by a\n user with a non-system formatted 'Date' field

Declarative Action

PRB1549710

The global sys_ui_action record has an invalid override value

Declarative Action

PRB1546188

The 'Open record' and 'Search for record' icons of reference fields display\n intermittently in variable editor on Agent Workspace

Delegated Development

PRB1531193

Incorrect error handling for the delegated development permissions API

Demand Management

PRB1556088

When a demand task is created from a demand, audit history records for multiple\n fields are created in the demand

Demand Management

PRB1553669

A pop-up with the text 'Bubble Chart' appears on the Demand Workbench and covers\n some demand score information

Demand Management

PRB1523470

The capital and operating budget aren't captured in the demand record's activity\n log

Dependency Views (BSM Map)

PRB1502761

Displaying a business service map with many related records can cause latency and\n semaphore contention

Design System

PRB1553347

In the Next Experience UI, special characters display incorrectly in most\n pages

Design System

PRB1556416

An on-blur event on the typeahead component causes a selected item to be\n replaced

Design System

PRB1547832

Users can't resize the viewport modal pop-up, and the 'Dismiss' icon overlays the\n Save button

Design System

PRB1532752

Internationalization is unavailable for NDS rich text component

Dev At Scale: Other

PRB1557835

False positives in upgrade skips for global applications

Dev At Scale: Other

PRB1555466

Updates in the dictionary from the app-customization package are incorrectly\n skipped if there is a local customization done to the same file

Dev At Scale: Other

PRB1554308

Conditional content customization is not honored when upgrading\n app-customization

Dev At Scale: Other

PRB1550594

Users are unable to commit an application to Source Control due to the source\n being too large, which causes slow processing and eventual timeout

Discovery

PRB1527910

The GCP Discovery execution fails for a schedule creation from a service\n account

Discovery

PRB1418654

Discovery table cleaner for any running processes leaves behind the orphaned\n application CIs and relationships

Discovery

PRB1565593

There is a ClassCastException when CertificateCaptureUtil parses certificate\n data

Discovery

PRB1562781

Discovery is stuck at the identifying phase

Discovery

PRB1544757

The CMDB-based delete strategy to use sys_object_source to detect stale records\n has a performance issue

Discovery

PRB1579194

There is an exception when creating an admin share temporary directory (C$/temp)\n during Windows pattern execution, which causes a PowerShell session to close,\n which can then cause other expected steps to fail

Discovery

PRB1576756

If the PowerShell command times out, passwords display in plain text in pattern\n logs

Discovery

PRB1573659

The override behavior on IP ranges isn't honored

Discovery

PRB1570850

Out of memory error when a Discovery schedule is set to 'Auto Select MID\n Server'

Discovery

PRB1570136

Global IP exclusion doesn't work when calling the Discovery.discoveryFromIp()\n script include function

Discovery

PRB1570059

Out of memory error during Shazzam sensor processing when the batch size is below\n 256

Discovery

PRB1568887

Two processes satisfy the process classifier for vCenter, which creates and\n deletes the vCenter record

Discovery

PRB1568312

The nginx probe isn't able to discover load balancer pool members

Discovery

PRB1566949

Discovery isn't moving after the SNMP classify stage and displays an error in the\n payload

Discovery

PRB1563209

L2 relations aren't created while discovering a stacked switch

Discovery

PRB1561717

Pattern debug for a connection or extension section fails if a library reference\n step is configured with a pre-condition in the identification section

Discovery

PRB1560910

Windows ADM probes don't trigger when using Windows Remote Management (WinRM)\n protocol

Discovery

PRB1560860

If Windows' cluster and Windows' installed software probes process at the same\n time, some installed software records assign to Windows clusters instead of the\n main CI

Discovery

PRB1560602

The Windows' active connections session multi-sensor probe has a mismatched minor\n version with its sensor

Discovery

PRB1560366

In Rome and later instances, the GlobalIPExclusionUtil script include doesn't\n check for multiple IPs before attempting to remove duplicates

Discovery

PRB1558982

Serial mode processing is broken for multi-page orchestrator responses

Discovery

PRB1557739

Discovery of the ESX Server creates a new CI each time rather than updating an\n existing ESX Server CI

Discovery

PRB1557038

The export pattern action fails on any Discovery pattern

Discovery

PRB1553884

Processing 'sysevent' is impacted by CloudResourceDiscoveryCountHandler script\n include

Discovery

PRB1553093

The applicative credential type doesn't have the same number of characters as the\n CI type

Discovery

PRB1552404

Service accounts are not filtered by the Discovery schedule domain

Discovery

PRB1552385

Default behavior should be changed for SNMP Discovery to use 'all'

Discovery

PRB1551661

MID auto-upgrade isn't triggering, but it is expected to run every 60 minutes\n when the instance is upgrading

Discovery

PRB1551466

Duplicate entries are created in the 'Privileged Command Affinities' table when\n running 'discovery-regression'

Discovery

PRB1551415

Discovery fails with a 'cannot deserialize object' error on if there are enough\n related entries in the corresponding identification rule

Discovery

PRB1551167

Overwritten Discovery pattern is not triggered

Discovery

PRB1551082

Identification and Reconciliation Engine (IRE) time doesn't appear to be\n collected for Discovery performance metrics

Discovery

PRB1550097

Discovery passes an incorrect loopback address instead of the target address for\n resolving CyberArk credentials

Discovery

PRB1547988

The 'Resolved' port isn't listed when a report is inactive and a probe parameter\n is set to false

Discovery

PRB1547453

In the FixUnixFamilyModelForPatterns script include, the changeLVMPoolMemberName\n function must split the update into batches

Discovery

PRB1546397

ESX servers should be marked as absent instead of retired when they are\n unreachable during Discovery

Discovery

PRB1545780

Windows MID doesn't restart form the instance when installed on MID via a\n non-admin user

Discovery

PRB1545224

The cmdb_ci_docker_container table has two fields with the same name:\n Status [install_status] and Status\n [status]

Discovery

PRB1542318

'Unix - File Discovery' fails with the exception: 'syntax error at line 76 : ('\n unexpected
"'

Discovery

PRB1532442

File information is ignored not persisted into cmdb_file_information when there\n is an error in the FBD payload

Discovery

PRB1530395

SoftwareMunger trims leading zeros for software packages and creates duplicate\n records when there are multiple data sources

Discovery

PRB1528479

If the virtual machine instance is no longer linked to an ESX host, the 'Virtual\n Computer Check' business rule doesn't delete 'Virtualized by::Virtualizes'

Discovery

PRB1444729

The 'Storage Pools' and 'Storage Volumes' CI relationships from 'Storage Server'\n are not created during Discovery

Discovery

PRB1579495

The SSHTerminalInteractiveCommand probe ignores Credential Affinity

Discovery

PRB1563884

The user encounters an error while exporting a pattern in Discovery

Discovery

PRB1579421

Performance issues on Discovery logs

Document Viewer

PRB1510588

When previewing a Japanese attachment file in a knowledge article, Chinese font\n is used instead of Japanese

Document Viewer

PRB1570277

FontCache causes high heap memory pressure on user instances

Document Viewer

PRB1570084

The 'Refresh Approvals' context menu doesn't work for group approvals

Document Viewer

PRB1566340

When the user tries to set '0' as the export limit for PDF and export twice, data\n is exported on the second export

Document Viewer

PRB1557823

FontCache causes high heap memory pressure on user instances

Document Viewer

PRB1553767

Out of memory errors generate in the HTML to PDF API when there's invalid\n HTML

Document Viewer

PRB1547457

The titles in an exported PDF in Arabic are broken

Domain Separation

PRB1565479

User changes on domain_audit_definition are overwritten by the upgrade

Domain Separation

PRB1562544

Upgraded instances do not remove the domain main attribute on sys_attachment\n docs

Domain Separation

PRB1547498

Updating the customer_contact.account field does not\n update the customer_contact.sys_domain field

Domain Separation

PRB1538848

Forms and lists in the Platform UI become unresponsive for non-admin users in a\n domain-separated instance

Dynamic Translation

PRB1551101

The dynamic translation displays '</br>' on the portal

Dynamic Translation

PRB1549600

The 'Create Favorite' pop-up window automatically opens

Edge Encryption

PRB1550210

Issue with how the Edge encryption proxy encrypts the sys_id in URLs

Edge Encryption

PRB1540231

Encryption prevents importing Word documents to knowledge articles

Edge Encryption

PRB1535275

Starting in Quebec, command-line installer help doesn't print help when using an\n 'h' switch or when a required parameter is missing

Elastic Search

PRB1562005

Frequently accessing the dynamic field data of document index tables may cause\n performance issues

PRB1576634

Table options are turned off from the email client in San Diego

PRB1579397

The option to resize an image doesn't display in the email client

PRB1578480

The email client attachment dragged orange stripe doesn't go away and hinders the\n view of the 'Attachment' list

PRB1576791

Email client doesn't display row options for adding rows

PRB1573755

Email parsing issue when using the parse method of\n ParseAttachmentAsAnEmail.class

PRB1570658

On the sn_publications_recipients_list form, the user field's sys_id selection is\n lost after a large entry submission

PRB1569217

Email parser isn't working for all the use cases

PRB1564440

The 'expire actionable notifications' scheduled job sets an incorrect\n State field value on the sys_cs_notification table

PRB1562250

More limits are needed on several recipients

PRB1561313

SMTPAddressFailedExceptions with a 451 error code aren't handled\n appropriately

PRB1557510

Sender's name in an email displays as empty on Agent Workspace

PRB1555896

The Notification preferences toggle button is editable via\n the 'My Notification Preferences' section even though messaging content isn't\n available

PRB1553585

User with the 'delegate development' role can't create a provider\n content/action

PRB1548574

Incident emails aren't identifying an invalid email domain

PRB1544513

Email filters are executing more than once

PRB1581091

There is an alignment issue in classic email client

PRB1579801

Users are unable to view email addresses in the To/Cc/Bcc fields when pasting 10\n or more email address in a 'Compose Email' form

PRB1560951

The email subject doesn't populate using the email template\n 'sn_hr_le_case.ess.ur_case_commented'

Embedded Help

PRB1567838

Internal seismic calls login outbound HTTP calls, which cause influx

Embedded Help

PRB1555918

On a San Diego instance, there is an error in the system log: 'Method failed:\n (/seismic/version.json) with code: 404'

Embedded Help

PRB1554763

On the toggle help sidebar, the group role is missing the 'Help options'\n element

Employee Experience

PRB1540929

Category items don't display under the topics on the 'Support' tab

Employee Experience

PRB1512731

The ServiceNow chat widget doesn't close the chat session for the end users

Employee Experience

PRB1555723

Unable to delete a record from the 'sp_favorite' table in 'sn_ex_sp' scope in\n Employee Center

Employee Taxonomy Framework

PRB1575192

Users are unable to change a topic's name from one case to another case, such as\n from sentence case to lower case

Employee Taxonomy Framework

PRB1558482

Adding a topic to the content doesn't work when glide.ui.escape_all_script is\n false

Employee Taxonomy Framework

PRB1547186

Clone taxonomy doesn't work when 'glide.ui.escape_all_script' is false

Event Management

PRB1564380

Change impacting alerts numbers to be the same on Operator Workspace, Service Map, and Related Alerts

Event Management

PRB1565938

The event rule transform breaks when the content is complex

Event Management

PRB1554560

Service Analytics purges old observation data, and the daily job generates a\n query causing high memory on the database

Event Management

PRB1569222

Operator Workspace takes too much time to load the service map

Event Management

PRB1568077

Closed alerts aren't removed from em_alert_trigger_queue and remain there in a\n processing state

Event Management

PRB1564953

The last_impact_batch_calc_job-2 hash goes out of synchronization

Event Management

PRB1563591

cmdb_ci_service_auto services aren't displaying on Operator Workspace when\n filtering by service groups

Event Management

PRB1560317

HLA Kafka data input requires providing keystore in the data input, in SSL\n communication to Kafka, even when there is no need to do so

Event Management

PRB1556100

'Start MI Context' fails even though MetricBase is installed

Event Management

PRB1555440

CmdbCiLookup.getCi causes inefficient large table handling against the ci_type of\n matching rule, which causes slow event management processing

Event Management

PRB1554241

Service group tree takes a long time to load

Event Management

PRB1553810

Field normalization causes values on the related list in an unrelated table to\n display incorrectly

Event Management

PRB1552180

PRTG connector is missing some events

Event Management

PRB1546954

Excessive syslog growth due to there being no property to disable the debug on\n the event management script include: EvtMgmtCalculateImpactedCis

Event Management

PRB1543439

Non-admin users without the image_admin role have issues with the 'Operation\n Workspace' page to load successfully

Event Management

PRB1543401

There is an HTTP/2 error code thrown from GRPC: 'PROTOCOL_ERROR'

Event Management

PRB1537743

'Service Analytics Alert Aggregation Learner' causes a node to run out of\n memory

Event Management

PRB1537454

Groups of 'OK' alerts close automatically

Event Management

PRB1534103

System Center Operations Manager (SCOM) connector date parses as broken with\n non-US locale

Event Management

PRB1532013

Services that aren't updated for more than 3 months don't have an impact tree

Event Management

PRB1513036

Post-binding scripts (Create and Update) run after the alert CI maint status is\n checked

Event Management

PRB1510198

The NNM connector status is active but doesn't receive alerts because a future\n time is set in the last signature

Event Processing

PRB1552782

Improvement to sysevent claiming behavior by non-generic event processors

Family App Core: Calendar

PRB1587730

Within the UI Builder, the Calendar component 'Drag end for new event' event does\n not trigger on drag, only on clicking

Field Normalization

PRB1547258

Field normalization auditing on newly inserted records prevents creating history\n records for initial values on fields normalized during the original insert of a\n record by the sys_audit record created by the field normalization

Field Normalization

PRB1546557

Potential deadlock in ChoiceListGenerator when ScriptableObject constructor is\n heavy

Field Service Management

PRB1568004

Dispatchers are unable to assign several tasks to the same agent on FSM when\n selecting 'Manual Assignment Method' for a task

Field Service Management

PRB1572678

Issue when changing an assignee on the 'wm_task' list

Field Service Management

PRB1573619

The Source UI action on a work order task triggers the\n Start travel UI action, which throws an incorrect\n message

Field Service Management

PRB1572135

The vertical scrollbar doesn't appear to scroll up/down

Field Service Management

PRB1570814

Errors from the showTaskRelatedListNewButton function in the SMTask script\n include due to an incorrect assumption that only task-based tables call it

Field Service Management

PRB1568942

Unknown records display in user instances

Field Service Management

PRB1568725

Users are unable to reschedule appointments

Field Service Management

PRB1567907

In a Japanese environment, the scheduled state displays even though 'Use\n Scheduled state' is turned off from Field Service > Administration > Configuration

Field Service Management

PRB1561409

The dispatcher map doesn't work properly

Field Service Management

PRB1552745

The location doesn't update when 'Affected CI' is updated in a work order

Field Service Management

PRB1552394

Viewing work order tasks with an inactive Assigned To\n field causes a unique key primary key error

Field Service Management

PRB1552303

There are differences in a form on Service Portal and the backend

Field Service Management

PRB1551490

Duplicate work order tasks (WOT) are created for work orders when doing a bulk\n dispatch update in Field Service Management (FSM)

Field Service Management

PRB1549956

The preferred technician feature generates a null pointer error

Field Service Management

PRB1548012

Script include SMFilters uses dot-walking to the sys_id

Field Service Management

PRB1547945

The Find Agents button doesn't work on the wm_task\n table

Field Service Management

PRB1582564

The Satellite View on the map doesn't work

Field Service Management

PRB1580122

Multi-day | Agent schedule check doesn't work correctly if the date format used\n on WOT has '/' as the date separator instead of '-'

Field Service Management

PRB1563844

There is a duplicate 'Task closed success' message when a WOT is marked as\n 'Closed-Incomplete'

Field Service Management

PRB1560364

A work order task closes as 'incomplete' when users create a follow-up task in a\n 'Draft' state that has the work order as its parent

Filters

PRB1547514

The 'OR' statement in a filter breadcrumb doesn't display when the value is set\n to 'None'

Finance Service Management

PRB1547445

The Cost Center field is not set in groomed table\n records

Finance Service Management

PRB1557076

The 'Ready for work (approval on)' business rule causes errors

Financial Management

PRB1513778

A default budget cost model doesn't bring the cleansed data into the\n itfm_gl_data_cleansed table

Flow Designer

PRB1567812

Create a flow which CRUD triggers on every update or with scheduled triggers

Flow Designer

PRB1549797

A parent flow error after a nudge on cleaning the completed subflow context

Flow Designer

PRB1541016

A large flow or subflow fails to compile with a StackOverflowError

Flow Designer

PRB1559430

If a user adds too many variables, the Create Catalog Task\n action has a problem

Flow Designer

PRB1554649

When calling from the scriptable API inForeground, an error is thrown when\n calling a subflow that calls a subflow with a mid-action

Flow Designer

PRB1579805

An incorrect label of data pill displays on cursor hover when the system language\n Is Japanese

Flow Designer

PRB1574968

Template values are not recognized in Flow Designer

Flow Designer

PRB1574938

GlideRecordSecure with GlideRecord in the FlowContextRepository class\n getContext() method should be replaced and the record should be null

Flow Designer

PRB1573621

Subflow outputs are empty in the calling flow that is in waiting before an\n upgrade

Flow Designer

PRB1569250

When a process plan fails to serialize due to unserializable objects, the context\n is left in an 'IN_PROGRESS' state rather than the expected 'ERROR' state

Flow Designer

PRB1568215

Issue with flows and subflow visibility in scoped apps

Flow Designer

PRB1568207

Parentheses in a flow action's name aren't sanitized when the action's output is\n used in an inline script

Flow Designer

PRB1568166

The Flow Designer variable 'size' clears after saving

Flow Designer

PRB1567186

The Update action causes an error with domain\n separation

Flow Designer

PRB1566858

Email, scheduled, and 'Run if not currently running' triggered flows don't run\n after upgrading to San Diego if there are any contexts for that flow in a waiting\n state prior to the upgrade

Flow Designer

PRB1565800

Users are unable to use a flow variable with the name sys_id

Flow Designer

PRB1564836

The flow selected on a service level agreement (SLA) definition may not start due\n to domain restrictions

Flow Designer

PRB1564508

Unable to edit a Flow Designer action step's name after adding the step output\n variable

Flow Designer

PRB1563845

The flow context state isn't set to 'in_progress' after resuming from\n timer/WFC/Approval

Flow Designer

PRB1562788

The sn_fd.FlowAPI.getRunner() script works in global but doesn't work in a scoped\n app

Flow Designer

PRB1561321

Boolean inputs in the Make Decision field don't honor the\n configurations during the execution

Flow Designer

PRB1561134

Implement restricted listing of tables for the 'wait for' condition

Flow Designer

PRB1561107

Flow Designer is executing an old version of a flow

Flow Designer

PRB1560911

A user reference's text box abruptly updates to 'Manual User(s)' after a sys_user\n pill is dragged in Service Catalog

Flow Designer

PRB1560498

Input variables in an action test are truncated in Rome

Flow Designer

PRB1560403

An inactive catalog variable causes an error in an action's boolean input

Flow Designer

PRB1560242

Flow doesn't trigger in some domains

Flow Designer

PRB1558728

In Flow Designer data, data pill for trigger clears after saving when the system\n language is Japanese

Flow Designer

PRB1558529

The flow 'For Each Loop' interprets an Array.Objects object as a record in the\n third nested loop

Flow Designer

PRB1558005

Flow Designer crashes when array.object is used as the subflow input

Flow Designer

PRB1557139

Creating or updating choice values using mapping from another choice value is\n inconsistent

Flow Designer

PRB1556185

The list view filter on sc_req_item doesn't display the stage from the flow in\n the list of value options

Flow Designer

PRB1556180

In the 'Data Panel' tab, the data pills for an action are grayed out and\n unselectable

Flow Designer

PRB1555814

A flow remains in an 'In Progress' state after a node restarts

Flow Designer

PRB1555422

Unable to drag or rearrange the action order in subflows that have a script order\n signature

Flow Designer

PRB1555017

'Get Catalog Variables' fails intermittently when used in a subflow that is\n called several times from a parent flow with wait = false

Flow Designer

PRB1553815

A 'unique key violation' error is thrown when using the\n Currency field in subflows

Flow Designer

PRB1553657

Unable to see 'Attachment' variables in the left-hand side (Available) slush\n bucket of the 'Get Catalog Variables' flow action

Flow Designer

PRB1553090

An 'Invalid requested for' error displays when submitting an item through\n sn_fd.FlowAPI.getRunner().subflow

Flow Designer

PRB1553034

DataStream action isn't working with aliases in the SQL query

Flow Designer

PRB1552755

The following error is thrown: 'Invalid query detected, stack trace below\n [Unknown field element in table sys_hub_action_type_base]'

Flow Designer

PRB1552148

A subflow that calls a subflow via quick API doesn't return outputs in the\n result

Flow Designer

PRB1550327

Toggling 'Error Handler' shifts the position of the stages in a flow

Flow Designer

PRB1550261

Flow throws an error when attempting to use an undefined input = 'current'

Flow Designer

PRB1550149

There is an issue with a flow when attempting to parse 'date/time' as a date

Flow Designer

PRB1548739

It takes too much time to load the drop-down when selecting a catalog item in the\n 'Template Catalog Items and Variable Sets [Catalog Items and Variable Sets]' in\n Flow Designer

Flow Designer

PRB1548221

Issues with the 'try catch' flow logic

Flow Designer

PRB1547298

A template value reverts after toggling a script

Flow Designer

PRB1546480

'Previous Display Value' displays the sys_id instead of the display value when\n using Reference fields

Flow Designer

PRB1544718

The 'domain_master=flow' attribute from the sys_hub_alias_mapping table should be\n removed

Flow Designer

PRB1544168

The 'Update Record' iteration runtime values are empty

Flow Designer

PRB1540848

Flows aren't triggering for certain table records

Flow Designer

PRB1539426

RITM notes display stage values in request_approved and waiting_for_approval

Flow Designer

PRB1538452

Flow Designer reports are published and shared with a public role

Flow Designer

PRB1536919

sys_flow_report_snapshot doesn't have a cleanup policy

Flow Designer

PRB1533251

The 'Make a decision' flow action returns an empty result

Flow Designer

PRB1525409

Pill-picker shouldn't let a user select Array.Object > Child object > Primitive when it is used outside of the 'For Each' iterator

Flow Designer

PRB1509906

A client code snippet for a subflow has a misplaced semi-colon

Flow Designer

PRB1582770

An SLA Flow started before upgrade that pauses and resumes after upgrade hits an\n error

Flow Designer

PRB1580343

Flow throws an inactive catalog variable error when the flow doesn't use any\n inactive catalog variables

Flow Designer

PRB1579132

Saving fails when saving an action with a complex object input in a flow

Flow Designer

PRB1561733

Users can't find subflows in Dynamic Subflow

Forms and Fields

PRB1569311

The required asterisk appears for a field that is set as read-only via the\n ACL

Forms and Fields

PRB1501448

A user-updated payload for any deleted form section or UI list contains global\n domain instead of the value from the original record

Forms and Fields

PRB1492901

In Agent Workspace, downloads are not initiated and completed when originated\n from sandboxed iFrames

Forms and Fields

PRB1574249

'None' is added in the Glide list of options when 'None' is selected

Forms and Fields

PRB1549612

Dropdown search for Reference fields is not working for\n Korean, Chinese, and Japanese characters

Forms and Fields

PRB1578221

Views that are set within workspace view rules (sysrule_view_workspace) aren't\n applied on custom workspaces within the preview pane

Forms and Fields

PRB1575659

When creating a record, the module name is missing in the layout header and 'New\n record' is bold

Forms and Fields

PRB1574197

Calling g_form.getIntValue on a Currency field returns\n 'NaN' in Agent Workspace

Forms and Fields

PRB1573469

When creating a request filter, the Primary field can't be\n updated other than 'Short Description' under Portal's settings

Forms and Fields

PRB1572594

If the field is read-only and empty, the HTML field\n doesn't display a tooltip on workspace forms

Forms and Fields

PRB1571818

Some choice fields are using incorrect roles

Forms and Fields

PRB1568302

The layout of the variable editor for a variable set is not working as\n expected

Forms and Fields

PRB1567190

The template doesn't update the Reference field to render\n as a choice field when is_searchable_choice is true

Forms and Fields

PRB1567006

sysparm_this_url parameter added to a sys_attachment URL isn't escaped during the\n form render and can break attachment access when a tinyURL is needed

Forms and Fields

PRB1566672

Updating/changing the file for the file_attachment field\n 'update' link doesn't delete the older sys_attachment record

Forms and Fields

PRB1566338

Multiple Web Content Accessibility Guidelines (WCAG) issues in the 'Tag Details'\n modal dialog

Forms and Fields

PRB1561340

Exporting a PDF in the printer-friendly version cuts off the text for a\n multi-line text field

Forms and Fields

PRB1560944

An incorrect label for the g_list field displays when\n there are multiple list fields that have the same choice value and different\n labels on the form

Forms and Fields

PRB1560311

Text typed in a journal is cleared/lost when another user updates the same\n record

Forms and Fields

PRB1560064

The workspace API 'g_form.addFormMessage' doesn't exist in Core UI(UI16)

Forms and Fields

PRB1559156

A parent is undefined in a related list UI action when evaluating the UI action\n condition for a second time

Forms and Fields

PRB1557360

Remove the 'View' option from the record tabs component configuration in UI\n Builder, as it has no action

Forms and Fields

PRB1556170

There is an error message redirect issue in platform UI when adding attachments\n with a MIME type mismatch

Forms and Fields

PRB1555175

Link text is not meaningful

Forms and Fields

PRB1554285

The URL encoded template feature doesn't work for script fields

Forms and Fields

PRB1553282

On classic Workspace, certain strings and tooltips aren't translated on templates\n and attachments' contextual side panels

Forms and Fields

PRB1553189

g_form.setValue sets 'undefined' on a second field if that field is named the\n same as the first, except with '_label' appended

Forms and Fields

PRB1552255

Document ID fields appear empty if displaying a colon

Forms and Fields

PRB1551526

The second field_name field on a form can populate with\n data in the form

Forms and Fields

PRB1551524

The 'Additional actions menu' ARIA label on a Core UI form isn't\n translated

Forms and Fields

PRB1551502

Functionality issue with the 'Add Tag' link in the 'more options' dialog on\n records

Forms and Fields

PRB1550768

In Workspace, when clicking a consumer email address in the ribbon, agents aren't\n able to find quick messages

Forms and Fields

PRB1549653

Keyboard shortcuts don't work in the activity stream of Agent Workspace

Forms and Fields

PRB1549140

NVDA doesn't announce when the UI16 field tooltip URL\n opens in a different tab/window

Forms and Fields

PRB1549017

NVDA announces the incorrect menu state in the 'More options' menu

Forms and Fields

PRB1547630

glide_list fields do not honor the 'No Email(no_email)'\n attribute on Workspace

Forms and Fields

PRB1546747

A check box is not exposed when in a dimmed state

Forms and Fields

PRB1546127

Setting a value via the reference lookup modal overwrites the\n glide_list field values instead of appending them

Forms and Fields

PRB1543878

The card titles of 'My Tagged Documents' can't be accessed using the tab key on\n the keyboard

Forms and Fields

PRB1543328

A multi-line string display's value can't be selected from a reference lookup of\n a reference field

Forms and Fields

PRB1542785

Reference fields that are named 'interface' don't open the reference list, but\n instead display null_list.do

Forms and Fields

PRB1541242

The 'Glide' list doesn't wrap correctly

Forms and Fields

PRB1503991

Users receive a 413 error: 'Unable to serve request because the request payload\n is too large'

Forms and Fields

PRB1589614

The text size of a newly created string field varies in the extreme

Forms and Fields

PRB1589294

Form layout 'annotation' sections overlap with field labels when navigating in\n Agent Workspace

Forms and Fields

PRB1588730

Text added on a checklist item disappears (is deleted) if you click on the text\n before adding the item

Forms and Fields

PRB1587063

In Agent Workspace, form sections don't honor the UI policy and the form appears\n distorted when the form section is hidden using the UI policy

Forms and Fields

PRB1586330

Setting choice field value to a choice that has been removed by a client script\n does not work as expected in Agent Workspace

Forms and Fields

PRB1582776

Adding comments to the Next Experience UI theme breaks loading the instance

Forms and Fields

PRB1581370

When an Dictionary-inactive field is in a Template, that field changes to the\n first option in the field list

Forms and Fields

PRB1575571

If there is an inactive and active record for the same table/element/value on the\n sys_choice table, the system evaluates the latest record only for non-English\n languages

Forms and Fields

PRB1547478

Variable editor isn't hidden on Workspace

Forms and Fields

PRB1588451

Clicking a blank URL field redirects browser to the same page

Forms Designer

PRB1502906

A form's design can update sys_choice records when no changes are made because of\n duplicate sys_choice records

Gateway Database

PRB1559484

Clone failure for gateway shard instance on San Diego

Gateway Database

PRB1500473

An error message displays when gateway sharding with the dynamic category\n enabled

Google Maps

PRB1328384

The '$map_page_primary' map page doesn't translate a critical incident\n message

Governance, Risk and Compliance

PRB1543702

Read ACLs on core_company.* and core_company.name, which are part of the 'Vendor\n Core' [com.snc.vendor_core] plugin, restricts access to these fields for some\n users

Governance, Risk and Compliance

PRB1559939

A business rule admin is not able to read two fields on the sys_script table

Governance, Risk and Compliance

PRB1578380

After creating a remediation task and then clicking a 'Related Issue' link, the\n form doesn't refresh

Governance, Risk and Compliance

PRB1446448

Due to the removal of current from the global context in GlideController, current\n is undefined in business rules

Governance, Risk and Compliance

PRB1559471

Upgrading a Rome instance to San Diego fails to load Risk Management due to a\n sn_risk_pa:12.0.1 dependency not found

Governance, Risk and Compliance

PRB1549402

In any related list when performing an add operation, the pagination icon to go\n through the records is missing

Graph API

PRB1558947

Schemas with the same namespace name can collide if they are in different\n application namespaces

Graph API

PRB1540853

Users can't access lists when clicking through the list menu

Guided App Creator

PRB1574887

The 'Studio domain separation' check box isn't working

Guided Setup (Legacy)

PRB1546171

NVDA doesn't announce the 'Filter' label

Guided Setup (Legacy)

PRB1545554

The progress bar has the role of a link, which isn't allowed for a list\n element

Guided Tours

PRB1559632

The '<' symbol doesn't work as expected in a step in Guided Tours

Guided Tours

PRB1550030

_getTourData intermittently returns as undefined

Guided Tours

PRB1548259

The text input area is narrow when 'create conclusion' for a guided tour is in\n Japanese mode

Guided Tours

PRB1544507

Analytics API takes longer than expected when a user has more than 1 Lakh role,\n which eventually crashes Service Portal

Guided Tours

PRB1539964

The guided tours 'Welcome to the Vendor Portal!' dialog isn't visible after\n resizing the page to 400% zoom

HTML Editor

PRB1550220

The default tinyMCE font size of 11pt is not re-selectable in Workspace, so\n different sizes for the font should be included in the list

HTML Editor

PRB1591707

The image attributes (width/height) were set automatically in 'HTML insert image\n dialog' even after clearing it

HTML Editor

PRB1592452

Verdana font is not maintained in the HTML field when created or viewed from\n within nav_do

HTML Editor

PRB1562101

TinyMCE init fails when config.plugins isn't present

HTML Editor

PRB1559666

An HTML field value causes a JavaScript error

HTML Editor

PRB1553622

Selecting text in the HTML field and deleting text by\n single backspacing doesn't trigger a UI policy or client script

HTML Editor

PRB1548864

NVDA/JAWS doesn't narrate the role (button) and state (collapsed/expanded) for\n the Advanced Options control in the dialog

HTML Editor

PRB1541893

Tooltips in HTML fields in WHCM are missing boundaries

HTML Editor

PRB1538260

There is no option to create an attachment link in the Agent Workspace\n HTML field and rich text journal input

HTML Editor

PRB1501524

There is an issue with the bullet list in the knowledge content editor tinyMCE\n since the Paris release

HTML Editor

PRB1588754

Clicking insert link after using the Shift + Enter combination causes the link to\n not show up in the HTML field (TinyMCE)

Human Resources

PRB1557430

Large number of warnings and a user can't read 'vip' property from undefined

Human Resources

PRB1551185

The sn_hr_core_case.ess.general email template was downgraded

Human Resources

PRB1549976

Using encrypted field configuration with CLE on the 'sn_hr_core_profile' table\n causes errors due to the HR plugin business rule

Human Resources Service Management

PRB1569725

Journey Accelerator causes performance issues the LE Activity Configurations extension point by not implementing all methods

Human Resources Service Management

PRB1546386

Read ACLs on core_company.* and core_company.name, which are part of the 'HR'\n plugin, restrict access to these fields for some users

Human Resources Service Management

PRB1578982

The granular delegation user isn't able to see comments in Portal

Human Resources Service Management

PRB1578491

There is a failing widget error when submitting an order guide

Human Resources Service Management

PRB1574403

Audit trial doesn't capture the attachment's downloaded entry

Human Resources Service Management

PRB1573103

The HR mobile app onboarding doesn't create a user preference record, causing\n onboarding not to display on the mobile app

Human Resources Service Management

PRB1570768

On Playbook, completed notification activities display as pending

Human Resources Service Management

PRB1568442

Searching for custom fields doesn't work in HR Agent Workspace

Human Resources Service Management

PRB1568325

Duplicated HR case numbers are created after transferring the case

Human Resources Service Management

PRB1567714

Sign Document is available in the backend even if the PDF template doesn't have a\n signature configured

Human Resources Service Management

PRB1567062

Case creation getServicesForUser API might error when invalid tables are returned\n from the getAllExtensions API

Human Resources Service Management

PRB1566350

Approval requests trigger for all the approvers who have approved the case\n previously in HR Agent Workspace

Human Resources Service Management

PRB1565506

'User Segment Groups' don't work as expected when the bulk case request's HR\n service lists more than one HR criteria

Human Resources Service Management

PRB1563444

Child tasks are missing from the HR Playbook when the task count is greater than\n 10

Human Resources Service Management

PRB1563418

The rich text editor feature in HR Agent Workspace doesn't align with the HR\n portal comment's section

Human Resources Service Management

PRB1563207

In Rome, current.update() from the 'Replace variables in description field'\n business rule should be removed

Human Resources Service Management

PRB1562087

The amount of time worked isn't recorded for collaborators

Human Resources Service Management

PRB1561416

The 'Assigned To Me' module in the HR case display HR cases assigned to the user\n and unassigned cases that are assigned to the same group that the user belongs

Human Resources Service Management

PRB1560748

There are no workspace renderers for HR Agent Workspace for any other extended KB\n tables

Human Resources Service Management

PRB1560702

The calculation on the sn_hr_core_job.job_active field\n isn't correct when the system-wide date format is set to dd-mm-yyyy

Human Resources Service Management

PRB1560557

Issues with accessing an HR profile on HR cases

Human Resources Service Management

PRB1560428

New case creation does not work properly in AWS

Human Resources Service Management

PRB1560220

Audit doesn't display the full list of changes to a record

Human Resources Service Management

PRB1559390

Case creation page reference searches don't use ac_wait_time, which causes every\n keystroke to trigger a new search

Human Resources Service Management

PRB1558737

The dashboard values are not visible in the employee relations scope

Human Resources Service Management

PRB1557382

Issues with the report columns

Human Resources Service Management

PRB1554093

When creating an HR case, the list of user results flickers if the\n Name field is empty in sys_user records

Human Resources Service Management

PRB1552994

The 'true/false' check box in an HR case form is set to 'true' even when it is\n deselected before the case is submitted from the HR case creation page

Human Resources Service Management

PRB1552911

Issues with access to taks_sla tables after installation of the HR\n application

Human Resources Service Management

PRB1552896

The playbook ready activity’s count displays as -1 sometimes

Human Resources Service Management

PRB1552486

The Payroll country field doesn't populate when an\n employee document is created from an HR profile

Human Resources Service Management

PRB1550856

In Employee Document Management, when selecting values for the 'Topic Detail' in\n the 'Move Attachment' pop-up, the choices repeat twice

Human Resources Service Management

PRB1550325

HR landing page components are not translated

Human Resources Service Management

PRB1548972

Issue in PDF template mappings when the user language is different than\n English

Human Resources Service Management

PRB1548943

Agent can't send a file to the customer, and adding an attachment fails with an\n 'File processing failed because of network issue. Please try uploading again'\n error message

Human Resources Service Management

PRB1548830

'View Block' in HR Agent Workspace is available but nothing happens when it's\n clicked

Human Resources Service Management

PRB1547526

Cannot submit a case on Agent Workspace when an employee's name is changed on HR\n case creation

Human Resources Service Management

PRB1547424

Some Content Operations and Experiences (COE) HR case forms don't display the\n 'Task > Parent' embedded list properly

Human Resources Service Management

PRB1547378

Lifecycle Event doesn't accept 'a@b.c' as a valid email address

Human Resources Service Management

PRB1546507

The 'Employee document audit field history' table doesn't display records when\n the Employee Document field is empty

Human Resources Service Management

PRB1544178

itext7 font issue for PDFs

Human Resources Service Management

PRB1543254

ATF steps include an unescaped HTML that prevents the record from unloading

Human Resources Service Management

PRB1543018

The HR sign document's drawn signature cuts off if generated a second time

Human Resources Service Management

PRB1542674

The fulfillment instructions message doesn't display the 'Refresh the page' link\n in Workspace

Human Resources Service Management

PRB1535695

Inconsistent 'Suspended Reason' choices list between platform and HR Workspace\n when choices are defined for certain COEs

Human Resources Service Management

PRB1535129

Info message from the 'Auto Assign' business rule displays an incorrect case\n number after a case is transferred with the same number

Human Resources Service Management

PRB1512668

Users are unable to select the article template when creating an article from the\n 'Knowledge' related list in an HR case from HR Agent Workspace

Human Resources Service Management

PRB1579757

The 'HR Take Survey' UI page passes the wrong parameter to the 'assessment_take2'\n UI page

Human Resources Service Management

PRB1562379

The LE builder UI is broken

Human Resources Service Management

PRB1496035

Keyboard users are not able to access 'Add/View HR Roles' on the user profile

Import / Export

PRB1555489

The Reference fields in the transform map always return\n the sys_id of the match instead of the table configuration

Import / Export

PRB1573452

The ImportSetCleaner script include improperly deletes all execution context\n records when it runs for a single import job

Import / Export

PRB1567523

SQLIntegrityConstraintViolationException for parallel test runs in Automated Test\n Framework (ATF)

Import / Export

PRB1562584

The 'error' column on the sys_import_set_run table updates incorrectly on an\n error at the transform level

Import / Export

PRB1555870

Robust Transform Engine (RTE) script operation isn't working

Import / Export

PRB1550989

Data source execution errors with a JDBC connection don't display in the import\n sets or in the import set run

Import / Export

PRB1546296

When viewing a field map of a transform, the Date format\n field displays 'yyyy-MM-dd HH:mm:ss' regardless of the value in the field

Import / Export

PRB1523998

Boolean values exported as XML set to 'TRUE' when used with\n sysparm_display_value=true and when translated a boolean message\n [sys_ui_message]

Import / Export

PRB1507153

Export sets have no data cleanup for attachments saved to the MID Server,\n eventually causing performance problems for the MID Server

Import / Export

PRB1586475

The imported Excel file does not match the locally saved Excel file

Import / Export

PRB1460494

JDBCProbe doesn't close Statements and ResultSets in a finally block

Incident Communications Management

PRB1556059

Able to select a 'customer_contact' record in a major incident communication task\n as a recipient

Incident Management

PRB1573649

Add a parent_incident field validity check in Major\n Incident Management (MIM) business rule

Incident Management

PRB1573614

The email script 'incident_take_me_to_the_incident' doesn't translate the string\n 'Thank you' and always displays in English

Incident Management

PRB1560035

Trend operator doesn't work when used within Major Incident Management (MIM)\n trigger rules

Incident Management

PRB1558190

The Download Report PDF button on the 'Major incident'\n report page is not turned off when the OAuth entity record for the WebKit HTML to\n PDF is removed

Incident Management

PRB1550651

When moving tabs, sorting communication tasks revert to the original

Incident Management

PRB1547468

The On hold reason field isn't cleared in a situation\n where the business rule 'Clear On Hold Reason' doesn't trigger by design

Instance Data Replication feature

PRB1568796

Instance Data Replication (IDR) transformation runs twice when transforming\n within a hierarchy

Instance Data Replication feature

PRB1550808

Large table handling of 'idr_queue_stats' table caused by the getLastQueueStats\n function in QueueStatsDAO

Instance Data Replication feature

PRB1542090

Instance Data Replication (IDR) Producer error after reactivation/shard\n rotation

Instance Data Replication feature

PRB1536400

'sys_attachment' records aren't replicated when configured within DB\n shard/Gateway shard

Instance Data Replication feature

PRB1587233

A persisted offset can't insert correctly into idr_system_status when the name is\n too long

IntegrationHub

PRB1542264

An incorrect link is in the email content of CSD deploy software post-processing\n subflow step 2

IntegrationHub

PRB1492092

If the JSON payload key/properties has special characters, there is an issue with\n the parsing of JSON object in Flow Designer

IntegrationHub

PRB1567628

Updating an existing scoped flow with REST API trigger creates update set records\n in global scope

IntegrationHub

PRB1562257

When a flow executes over MID, and the action is processed on a different node\n than the one that created the mutex, it might not be cleaned properly

IntegrationHub

PRB1561259

A data source via REST fails with a 400 error code

IntegrationHub

PRB1557766

The flow action 'Create Group' fails with 'PowerShell execution error' when the\n Description field includes multiple lines

IntegrationHub

PRB1557032

A race condition resuming flow from an update process plan service, and releasing\n mutex in IPaaSActionProbe, results in an execution delay

IntegrationHub

PRB1548161

There is a spelling mistake in Order Client software

IntegrationHub

PRB1545698

Reconcile requested software updates the status of sn_client_sf_dist_req_software\n even with an 'Installed' status

IntegrationHub

PRB1542602

The AD 'Is user in group' flow action doesn't check spaces in the AD name

IntegrationHub

PRB1542277

Approval isn't coming as requested in the 'Client Software Lease Extend'\n subflow

IntegrationHub

PRB1540893

Rest requests fail because of a certificate that validates but has a warning\n about extra certificates being included

Inventory Management

PRB1553609

The Bulk Update button has issues on the 'TO' form for\n transfer order lines

ITSM Integrations - Email

PRB1564467

The manifest file isn't processed correctly

ITSM Mobile

PRB1574282

In classic Mobile, catalog items that contain 'Container start' and 'Container\n end' variables cause the form to display as empty

ITSM Software Asset Management

PRB1578317

ILMT integration fails after upgrade to San Diego

Key Management Framework

PRB1574477

KMF's 'Diagnostics' page should display 'Disabled' when a key isn't generated

Key Management Framework

PRB1567776

Error occurs during decryption using KMFDecrypter

Key Management Framework

PRB1581408

A crypto module's DefaultMAP may not always be created or updated

Key Management Framework

PRB1565976

A Business Rule on sys_certificate deletes existing certificate attachments on\n update

Knowledge Management

PRB1567878

Users with only-read access face a 'You do not have sufficient privileges to\n access this knowledge item' error message when accessing a published article using\n permalink in San Diego

Knowledge Management

PRB1548468

Missing a dependency from 'I18N: Knowledge Management Internationalisation Plugin\n v2' to 'Knowledge Management Advanced'

Knowledge Management

PRB1578445

A knowledge article rating isn't reflected properly when printing an article to\n PDF from the portal

Knowledge Management

PRB1578238

Calling functions from KBPortalServiceImpl inside KBPortalService results in\n empty return results

Knowledge Management

PRB1576757

The knowledge related articles widget can't be seen when a page loads with an\n outdated sys_id

Knowledge Management

PRB1573681

In the Knowledge Category widget, pointing to 'Author' and 'View Count' has\n broken in Rome and San Diego when using kb_search on Service Portal

Knowledge Management

PRB1573639

A button and confirmation message don't translate when requesting a translation\n task in a KB from Agent Workspace

Knowledge Management

PRB1570911

Users can't create a knowledge block directly from an article when using an HR\n knowledge base

Knowledge Management

PRB1570748

The portal header disappears when loaded inside an iframe

Knowledge Management

PRB1570522

A knowledge article with an empty anchor tag causes bookmark links to redirect to\n the homepage

Knowledge Management

PRB1569862

A line break appears within a word instead of at the end of a word in the\n Knowledge Result widget

Knowledge Management

PRB1567975

In Catalog, users are unable to create confirmed deflection entries in the\n ssa_deflection_metric table

Knowledge Management

PRB1567654

Category picker doesn't work for scoped knowledge bases, like KBs with an\n application field value

Knowledge Management

PRB1567280

Focusing to another part of a knowledge article isn't working when opening an\n article using a content item

Knowledge Management

PRB1567122

The Language field becomes read-only when in the 'Draft'\n state for articles that belong to the scoped HR knowledge base

Knowledge Management

PRB1561236

Users are unable to import a Word document to a knowledge base due to a 'Language\n is not configured in the selected knowledge base' error when a KB language isn't\n included in English

Knowledge Management

PRB1560314

The article star rating isn't removed as expected in Rome and San Diego

Knowledge Management

PRB1560139

A filter condition isn't localized when the sys_lang is set to Japanese

Knowledge Management

PRB1559337

Knowledge feedbacks don't display in the 'Knowledge' related list

Knowledge Management

PRB1559255

A screen reader doesn't announce the role and state (selected status) of a\n category when navigating through the list of categories

Knowledge Management

PRB1558703

Knowledge article anchor links do not work after a Rome upgrade

Knowledge Management

PRB1556946

The Human Resources articles created from templates don't display attachments for\n non-admin users

Knowledge Management

PRB1555626

Knowledge article images pop up if they are wrapped in an anchor tag

Knowledge Management

PRB1554609

Knowledge translations tasks aren't created when approving articles from\n email

Knowledge Management

PRB1553757

As an agent, users should be able to receive knowledge results in their preferred\n language for search_as user

Knowledge Management

PRB1553356

Cannot create more than one knowledge article template in Hebrew

Knowledge Management

PRB1553117

When a parent knowledge article/block is archived/outdated, clicking 'View\n Article' or 'View Block' on the child article/block takes a long time to load,\n displays all active languages, and displays an incorrect article when a language\n is selected

Knowledge Management

PRB1552566

Translated versions of knowledge articles are missing some versions

Knowledge Management

PRB1552504

Performance improvements needed for searching with knowledge blocks

Knowledge Management

PRB1548418

Slow load time on the knowledge homepage with translations

Knowledge Management

PRB1547987

Unnecessary logging in the 'Knowledge Result' widget

Knowledge Management

PRB1547895

GetAttachments that are used in the knowledge article comment sp_widget don't\n properly apply ACLs

Knowledge Management

PRB1547140

Creating a knowledge article in a knowledge base set with a default value for\n 'Valid to' generates an invalid date error, which prevents the form from\n saving

Knowledge Management

PRB1546182

The Rome knowledge content style doesn't display correctly

Knowledge Management

PRB1545580

'Sp-Knowledge-ratings' incorrectly uses aria-hidden

Knowledge Management

PRB1543081

Making a minor edit to a KB makes the article body editable

Knowledge Management

PRB1542701

Retire workflow doesn't execute on a list of knowledge articles created using\n custom templates, or tables extending kb_knowledge

Knowledge Management

PRB1580366

In knowledge search, the 'Applied filters' translation doesn't work the Hebrew\n language in Service Portal

Knowledge Management

PRB1580363

A non-admin user could use csm_table_map's mapping to transfer a knowledge task\n vale when creating a knowledge article

Language and Translations

PRB1577418

Installing a language plugin flushes the TD cache

Language and Translations

PRB1576750

Store App language install causes a high number of cache flushes when using the\n legacy language loader

Language and Translations

PRB1558609

Users with admin access are unable to set the language fall back entries

Lists

PRB1558918

The ESC key doesn't return the focus to the cell

Lists

PRB1536467

Conditions on write ACLs fail when editing list records in Workspace using an\n Edit list action

Lists

PRB1492502

On any related list, on a view other than the default view, list calculation\n doesn't persist for the first time until the related list layout is created in\n that view via personalization

Lists

PRB1550735

List breadcrumbs wrap unexpectedly when a list is grouped

Lists

PRB1578871

The 'Interaction' related list on sc_task doesn't display even if users click the\n 'list refresh' icon, and only works when refreshing the entire browser page

Lists

PRB1573947

Configuring the default view of 'Schedule Entries [cmn_schedule_span]' doesn't\n update the list

Lists

PRB1570173

The list search row can display the wrong choice label for the\n Dotwalked choice field

Lists

PRB1570164

When clicking Show Matching on an empty 'Status choice'\n field, cmdb_ci.LIST Condition Builder displays 'Status=Implementing'

Lists

PRB1568357

'Group by' list functionality doesn't work as expected on the 'dmn_demand.stage'\n column

Lists

PRB1568027

A non-default date format doesn't work on the Date field\n in CWF Agent Workspace

Lists

PRB1567241

A list search of the Number field on the tsp1_demand table\n returns results as 'greater than'

Lists

PRB1565407

There is a duplicate Add me button macro when loading\n 'Watch List' and 'Work Notes' list fields

Lists

PRB1564787

The contains operator doesn't work for the True/false\n field to filter data in Workspace

Lists

PRB1564110

Users with the personalize_list role can't save changes made in the list\n layout

Lists

PRB1563880

The related list 'Open new window' breadcrumb doesn't display the correct record\n set for the 'sys_relationship' related list

Lists

PRB1562777

Field styles with an image in the list view cause text to overlap

Lists

PRB1557887

The 'Lookup' toolbar in the user menu doesn't have an accessible name

Lists

PRB1556615

MRA performance is extremely slow due to a record count in the millions

Lists

PRB1556056

'Show matching' and 'filter out' actions on list queries don't trigger the query\n updated event

Lists

PRB1552654

A non-reference field that is added as the second column on a list loses its\n hyperlink after its value is edited

Lists

PRB1551625

The Percent complete field doesn't render properly when\n it's the first non-reference list column

Lists

PRB1551312

The document_id field in Agent Workspace is not clickable\n in the list

Lists

PRB1544014

A screen reader announces extra content along with the Skip to\n Row field at the bottom of the grid

Lists

PRB1540775

The 'List controls' context menu DIV container doesn't have an accessible\n name

Lists

PRB1535354

The Reference field with sys_dictionary 'Choice List\n Specification > Choice' set to a value of 'Dropdown with -- None --' causes a\n message to display on the reference pop-up modal: '1 row removed from this list by\n security constraints'

Lists

PRB1531544

'Group by' doesn't work correctly on some choice fields when there is a before\n query business rule present

Lists

PRB1525905

The list view on a base table lets a user choose fields from an extended table\n from the base table, but doesn't display them

Lists

PRB1516818

List calculation values are often incorrect after list editing, and the values\n should be corrected or removed until a refresh

Lists

PRB1476804

TinyURL isn't applied to the secondary field's link in the\n Composite field

Lists

PRB1407421

'Omit new condition' isn't working in list control

Lists

PRB1240225

The 'NULL_OVERRIDE' value doesn't display a custom value in a list

Live Feed

PRB1569268

Live feed notifications become active after upgrading to San Diego

Localization Framework

PRB1545116

The Lock/unlock button in the translation UI page\n (sn_lf_comparison_ui) throws an uncaught exception if the translation text\n contains '&'

MetricBase (Timeseries) Product

PRB1550286

There are persistent open files for clotho retry, which leads to 'Too many open\n files' and an outage on DCDev

MID Server

PRB1548649

A MID Server upgrade continues with a deletion though the wrapper is running, and\n if previous PIDs are not in the running PIDs, this results in a half-deleted\n installation and leaves the server in a down state

MID Server

PRB1551492

When replacing a synchronized JAR file in extlib, FileSyncDelete.ps1 does not\n wait long enough for shutdown, which potentially leaves the MID Server in a\n restarting loop for hours

MID Server

PRB1576909

GetMIDInfo(CloudServiceAccountInfoUtil) hangs in an infinite loop until it\n exhausts node memory

MID Server

PRB1561762

Secure shell (SSH) fails to strip off a sudo prefix for certain commands when\n disallowed in a target host's file

MID Server

PRB1560610

The Windows classify probe may return insufficient data for a classification

MID Server

PRB1559881

Using WinRM for Windows Discovery causes Japanese characters to garble in\n probes

MID Server

PRB1559835

system_defaults uses '*.servicenow.com' instead of '*.service-now.com', which is\n confusing

MID Server

PRB1559018

External credential storage (CyberArk) issue

MID Server

PRB1555755

Records are added to the ECC queue table when a group is deleted

MID Server

PRB1553224

If the Mutual Authentication (mTLS) certificate contains an extra Subject\n Alternate Name (SAN), the MID Server cannot connect to the AMB channel

MID Server

PRB1552837

Unable to validate a domain service account using MSI Windows MID installer

MID Server

PRB1552365

MID Server selector error with no constant ECC agent state

MID Server

PRB1548029

MID Server configuration parameters don't display in an instance if the host name\n from the user exceeds 120 characters, which causes the MID Server name to appear\n empty in configuration parameters

MID Server

PRB1541578

When users try to install MID Server on a linux host using installer.sh, the\n installer asks for a proxy user name and password and doesn't continue if they\n aren't entered

MID Server

PRB1538125

MID Server fails to check that the temporary upgrade process runs properly before\n shutting itself down, causing MID Server to go down

MID Server

PRB1537302

When there is an 'mid_cert_intranet' entry with an empty value for 'Classless\n Inter-Domain Routing', a MID Server all outbound calls fails with an NPE

MID Server

PRB1526718

Network Discovery is slow when there is external credential usage

MID Server

PRB1503603

Unhandled null pointer exception in ResourceManager.getTime()

MID Server

PRB1320985

MID Server doesn't reliably restart on a java.lang.OutOfMemoryError

MID Server

PRB1548872

The 'Put file' pattern operation doesn't use the mid.powershell.target_base_dir\n value

Mobile (Classic)

PRB1524703

An unnecessary user role is set in 'System Mobile' on the 'Application' menu

Mobile (Classic)

PRB1580981

A reference field doesn't display a selected value

Mobile Platform

PRB1571656

Invalid input's attribute names (empty string/null) can cause all inputs for a\n particular parameter screen not to be built instead of ignoring the bad input\n attribute

Mobile Platform

PRB1577879

The 'Choice/Reference' list for an input doesn't use the dependency if it doesn't\n use the same field name on both tables

Mobile Platform

PRB1574793

Parameter screen section labels aren't translated and always appear in\n English

Mobile Platform

PRB1563422

A 500 internal server error is caused by differing ParentIDs in RefreshContext\n for a footer button associated with the embedded details screen

Mobile Platform

PRB1544663

The news ticker widget doesn't display the information properly in the mobile\n view

Mobile Platform

PRB1577087

A mobile UI rule condition on the parameter screen causes the condition\n evaluation to fail

Mobile Platform

PRB1575373

In San Diego, if the glide.sys.date_format is set to dd-MMM-yyyy, the 'Request\n Time Off' action in Mobile Agent fails with a 'Start date cannot be same or after\n the End date' message, even though the submitted date range is valid

Mobile Platform

PRB1575348

In the agent mobile app, the bookmarks for mobile saved views (when clicking on a\n saved item) display properly in IOS, but only display 20 records in Android

Mobile Studio (non-classic)

PRB1571609

An error appears when attempting to add a role in the navigation configuration\n record via Studio

Mordor

PRB1538299

setTransactionTimeoutInSeconds doesn't work as expected for\n sn_vpe_client.ValidatedPayloadExecutionClient()

Next Experience Unified Navigation

PRB1575016

Wrapping text on the String field in a list doesn't honor\n an icon that is added on field styles

Next Experience Unified Navigation

PRB1569567

If begin_split is added next to contextual search results, fields after\n begin_split are partly hidden because of overlap in the form

Next Experience Unified Navigation

PRB1579809

glide.ui.presence.disabled doesn't impact the presence indicator (green dot)\n behavior on the user's avatar

Next Experience Unified Navigation

PRB1577563

The calendar overlaps the table header

Next Experience Unified Navigation

PRB1576484

Menu options are overridden or collide with a logo but load on refresh

Next Experience Unified Navigation

PRB1574370

Adding Agent Workspace and removing any other workspace results in unexpected\n behavior when opening the link

Next Experience Unified Navigation

PRB1573576

In Next Experience in San Diego, there is an issue with the 'Favorites' menu

Next Experience Unified Navigation

PRB1573446

On a URL field, extra 'unlock' icons appear when the\n URL field is set to 'mandatory' on a UI policy

Next Experience Unified Navigation

PRB1573346

If the maximum length increased, the User Roles field\n isn't operable in the Next Experience UI

Next Experience Unified Navigation

PRB1572978

Flags on fields cause the text to overlap on the corresponding field

Next Experience Unified Navigation

PRB1570481

A case-sensitive sys_properties value breaks Unified Navigation

Next Experience Unified Navigation

PRB1570020

Nested list columns are not rendering properly when using Next Experience

Next Experience Unified Navigation

PRB1569804

An unclickable three-dot leader appears next to the logo

Next Experience Unified Navigation

PRB1563363

Printer-friendly version isn't working for dashboards in Next Experience

Next Experience Unified Navigation

PRB1561385

Unable to elevate a role in a scoped app with Next Experience UI

Next Experience Unified Navigation

PRB1589911

When HR Workspace is the only workspace in the Unified Navigation Workspaces\n menu, nothing happens when it is clicked

Next Experience Unified Navigation

PRB1583907

Using OpenFrameAPI.openInteraction() with Next Experience UI replaces the current\n page

Next Experience Unified Navigation

PRB1582336

Changing the application scope doesn't bust the menu cache

Next Experience Unified Navigation

PRB1582005

The [close_notes] field is bigger than usual in a problem record in Next\n Experience when its form tab is active upon load

Next Experience Unified Navigation

PRB1580306

A link path to Notifications/Categories doesn't work in Next Experience

Next Experience Unified Navigation

PRB1580273

UI Marco (show_phone) using OpenFrame API doesn't properly in Next Experience

Next Experience Unified Navigation

PRB1579129

The openServiceNowForm is doesn't open related records or create new records

Next Experience Unified Navigation

PRB1573806

The hyperlink in tagged documents doesn't redirect to the record

Next Experience Unified Navigation

PRB1549532

An unwanted confirmation popup displays when calling reloadWindow() after\n submitting a GlideModalForm

NLQ - Natural Language Query

PRB1561556

Screen readers announce irrelevant extra information when the focus is on the\n Ask button

NLU Workbench

PRB1559009

User is unable to access the 'Annotation' page from NLU Workbench

NLU Workbench

PRB1548411

After a Rome upgrade, NLU 'group my models' isn't working when the intent is\n deleted for a primary language on a topic in Virtual Agent, but not for secondary\n languages

NLU Workbench

PRB1547935

When sysparm_query = null is passed, the aggregate API returns a count of 0\n records on the instance

Notification Preferences

PRB1573370

Default schedule records do not honor the user's time zone

NotifyNow

PRB1587629

Showing error when trying to migrate from legacy Twilio to new Twilio Direct

NotifyNow

PRB1579236

A race condition prevents the processing of callbacks from Twilio because of\n incomplete context data

NotifyNow

PRB1578746

A message displays in sys_log: 'There is already and an active url in this\n context with name: onCatchAllEvent'

On-call Scheduling

PRB1545839

Duplicate entries are created in the on-call calendar when a user in a different\n time zone adds a member to the roster

On-call Scheduling

PRB1569962

OCRotaICalendarSNC.getCalendarEvents() breaks for partial time offs

On-call Scheduling

PRB1562255

Unable to remove the slack option from an on-call communication

On-call Scheduling

PRB1561106

The on-call 'assign by acknowledgment' process ends escalation prematurely

On-call Scheduling

PRB1559507

sys_user with an active condition check causes breakdown sources automatically to\n turn off, as a user instance has more users than define property threshold

On-call Scheduling

PRB1558223

Error when trying to call 'On-Call: Assign workflow from flow designer'

On-call Scheduling

PRB1556625

Dates display in the wrong format when the language is set to French - Canada

On-call Scheduling

PRB1555828

The same assignment group, ${message_number}, is used for multiple incident SMS\n messages, including 'Assign by Acknowledgment' and 'On-Call: Check Assignment\n Response'

On-call Scheduling

PRB1555427

The 'Edit Escalation and Contact Preferences' link in 'Edit Shift' isn't working\n as expected on the 'On-call calendar' page

On-call Scheduling

PRB1553385

System logs throw an error: 'Invalid JOIN string:\n sys_user_grmember.group=cmn_rota.group: no thrown'

On-call Scheduling

PRB1551974

The on-call scheduler adds the wrong user to a task

On-call Scheduling

PRB1551522

Removing a member from the roster causes the roster to stop rotating

On-call Scheduling

PRB1550038

rota_manager couldn't send on-call shift subscriptions

On-call Scheduling

PRB1547197

Duplicate records display in on-call scheduled reports

On-call Scheduling

PRB1540040

The on-call reminder email has the roster incorrectly published

On-call Scheduling

PRB1537663

On Major Incident Workbench, an on-call pop-up displays the mobile number, but\n when users call using the Start a call button, the call\n goes to the business number

On-call Scheduling

PRB1537077

There is a workflow error in the 'On-Call: Log Escalation Start' activity

On-call Scheduling

PRB1536843

The on-call gaps conflict report job has delays and performance issues

On-call Scheduling

PRB1533299

Personally identifiable information, like a phone number, displays on the on-call\n calendar

Orchestration

PRB1570422

If the system language isn't English, workflow activity inputs don't correctly\n store a required flag value

Orchestration

PRB1548026

Orchestration PowerShell probes that time out orphan the child PS process

Orchestration

PRB1522462

Orchestration AD object activities are not working with multi-value string values\n when the attribute contains multiple values and appends instead of replacing

Outbound Messaging

PRB1559207

SSL handshake issues after Rome upgrade

Outbound Messaging

PRB1488537

There is a false error on SOAPMessageV2 when running via MID Server

Password Reset Application

PRB1575652

Use of getMessageS causes the escaping of retrieved translated sys_ui_message\n records that contain an apostrophe

Password Reset Application

PRB1565289

The password reset process lets users reset the password even when the new\n password and retyped password doesn't match

Password Reset Application

PRB1555667

When there is a password reset request with the action 'Unlock Account', a\n warning syslog occurs from the 'Password Unlock' subflow

Password Reset Application

PRB1548874

Password reset application doesn't accept Japanese characters for the\n 'Question/Answer' type when typing from the keyboard

Password Reset Application

PRB1393983

Password reset ignores the hostname from the credential store

Password Reset Application

PRB1583590

The change password sub-flow fails for external users at the step 'Send email\n after change password'

Patterns

PRB1552801

The 'Host_Name' attribute populates in uppercase for few of the servers during\n Discovery

Patterns

PRB1552508

Citrix creates connections to all the apps instead of just for the one specified\n in the ICON path

Patterns

PRB1551303

The network library (NLB) network card is given an incorrect IP address

Patterns

PRB1549348

Some SCSI disks aren't discovered in Linux Discovery

Patterns

PRB1547488

The Oracle database on UNIX needs a connection string configuration

Patterns

PRB1543535

Discovery fails for a network device with the type: 'Brocade DCX8510-8'

Patterns

PRB1541297

Solaris packages are created as relationships and not as a packages table

Patterns

PRB1541090

ServiceNow Discovery fails to populate the version for the DB2 instance class

Patterns

PRB1538999

A pattern option should be configured so users can elect to have the Linux Server\n pattern stop if the step 'Get DMI type 1' fails

Patterns

PRB1537459

The Alteon Load Balancer pattern doesn't set the\n install_status field for the cmdb_ci_lb_pool_member\n records

Patterns

PRB1457561

The 'Parse File' operation causes the MID Server host to crash when parsing large\n files

PDF Generation

PRB1557484

PDF export fails when a section has two rows with large content

PDF Generation

PRB1568000

Long footer text wraps and doesn't continue until the end of the page

PDF Generation

PRB1556804

The PDF export of the 'Scripted Relationship' related list causes an error in the\n system log

PDF Generation

PRB1554840

Before query business rules aren't honored by the instance when exporting a PDF\n directly from a URL

PDF Generation

PRB1552198

Other languages should be supported for paragraphs in scripting

PDF Generation

PRB1585452

Exporting PDF (Request Item) does not reflect the user's selected language

Performance Analytics

PRB1546989

The 'Time series' widget displays a time unit indicator, which has a threshold\n that displays the threshold as seconds instead of days/months

Performance Analytics

PRB1577345

The indicator scorecard on Agent Workspace/Analytics Center doesn't filter an\n unpublished indicator

Performance Analytics

PRB1573538

The Performance Analytics widget's color is ignored when an 'Elements' filter is\n applied, the filter returns more than one element, and the 'Follow element' isn't\n checked

Performance Analytics

PRB1573136

External elements can't be used in formula indicators

Performance Analytics

PRB1569536

Pagination buttons are missing for performance analytics widgets

Performance Analytics

PRB1566482

Selecting incorrectly defined color codes with a space at the end makes the\n visualization fail (when using the color or a palette that uses that color)

Performance Analytics

PRB1566404

The data collection job fails on rotation tables that have the 'sys_created on'\n condition

Performance Analytics

PRB1563407

Formula indicator widgets with a '%' display the previous month's values instead\n of current values

Performance Analytics

PRB1562444

On IE11, adding reports to the dashboard from Report Designer throws an error on\n the console, and the dashboard with the report doesn't load

Performance Analytics

PRB1553601

Analytics Hub doesn't display [N - 1] (N == current) breakdown scores in\n weekly/monthly SUM, even though the scores are available

Performance Analytics

PRB1552884

A tooltip doesn't update correctly on a dashboard widget

Performance Analytics

PRB1548095

In Analytics Hub, there are discrepancies between the last score date and the\n 'show scores' functionality for business calendars in the US/Central time zone

Performance Analytics

PRB1546068

'ServiceNow Performance Dashboards' error: An 'Invalid series data' error when a\n value of glide.rrd.writer is set to 'clotho'

Performance Analytics

PRB1545951

'Allow aggregation of multiple breakdown element scores' on the formula indicator\n has missing points in the chart

Performance Analytics

PRB1544269

'Show target' and 'Show trend' are visible on the form even when 'Previous period\n chart' is checked

Performance Analytics

PRB1541762

Updating is slow when executing the 'PA Data Collection' job during the\n closeHangingLogs function

Performance Analytics

PRB1527085

Analytics Hub displays no score with 'By month AVG' for the last full month even\n though the scores are available

Performance Analytics

PRB1499506

sn-nlq-query-input must update design system dependencies

Performance Analytics

PRB1457093

Collecting future scores (negative relative end) causes unexpected results on\n charts like YTD

Performance Analytics

PRB1549424

Breakdowns aren't followed when switching tabs or when a widget is far down on\n the page, loading after the rest of the dashboard

Performance Analytics

PRB1546643

A 'Breakdown is not available because it does not apply to one or more\n contributing indicators of the formula' message appears over the\n widgets/dashboards upon cache.do

Persistence

PRB1551600

Unknown system variable 'replicate_ignore_table' error displays in localhost logs\n for user instances that have a replica database that runs on MySQL 5.6

Persistence

PRB1547401

Gateway DB pool can't be instantiated at node startup, it succeeds after\n SecondaryDatabaseSweeperJob runs

Persistence

PRB1546784

An erroneous and malformed SQL statement is executed when loading a database view\n that references a function element

Persistence

PRB1521257

'sys_journal_field' entries aren't deleted when the corresponding record is\n deleted

Persistence

PRB1514936

Union replacement isn't adding the table alias in the 'ORDER BY' value, causing\n the platform not to apply the union replacement

Persistence

PRB1512024

When adding a field to the base table, to set the default value, the system\n unions all shards to the sys_ids, which unnecessarily causes a slowdown

Persistence

PRB1537587

Issue with large sys_id 'IN' queries

Platform

PRB1512041

All script fields in the 'sys_rte_eb_*' tables should define the max_length

Platform Level Encryption

PRB1550013

KMFInstanceKeyAPI was renamed to EnsureAllInstanceKeysAPI and causes IDR\n activation errors

Platform Licensing

PRB1568507

ServiceNow apps in global scope display in the subscription overview\n dashboard

Platform Licensing

PRB1568241

Licensing API hasFeatureForTable() returns incorrect results for some tables that\n are part of the non-trackable, non-licensable plugins

Platform Licensing

PRB1565016

The 'Unrestricted User' related list on license_details displays incorrect\n users

Platform Licensing

PRB1551120

The App Engine v1 related business rule that calls RemoveCustomTableRole must be\n turned off

Platform Security

PRB1578304

Excessive flushing of the syscache_sys_certificate cache

Platform Security

PRB1573101

Nodes can run into OutOfMemory errors when iterating using\n LinkedHashMap.forEach()

Platform Security

PRB1570019

Invalid Glide Encryptor sys_id is returned by KMFGlideEncrypterModuleKeyProvider.\n getGlideEncrypterMasterKeySysId() after regenerating a Glide Encryptor main\n key

Platform Security

PRB1559178

Instances upgraded from early Rome releases may not be able to correctly unwrap\n keys

Platform Security

PRB1547059

Fixing Vault Cert renewal script and improving vault token handling

Platform Security

PRB1539129

Image attachments encrypted through KMF don't display preview images to users\n with the correct permissions

Platform Security

PRB1537341

Open redirect via Platform Security | isURLWhiteListed

Platform Security

PRB1582214

When a 'KMFAutomationInterface.migrateToNewKeySecure' API call is made to\n migrateToNewKeySecure, it only checks the first instance key's validity

Platform Security

PRB1564158

Users observe 'OIDC token verification failed' error exceptions intermittently\n during MS Teams adapter load tests

Platform Security

PRB1510691

SSLSocketFactory can't instantiate GlideSSLProtocolSocketFactory

Predictive Intelligence

PRB1575179

Clustering training succeeds but updates fail when columns overlap in\n Input, Groupby, and\n Purity fields

Predictive Intelligence

PRB1555297

Record IDs are not populated for a cluster summary when the solution is trained\n using views

Predictive Intelligence

PRB1553506

Users with the 'ml_report_user' role should be able to view the clustering\n visualization chart

Predictive Intelligence

PRB1541952

The ML predictor results table isn't reflecting the correct value for the\n Predicted correctly field

Predictive Intelligence Workbench

PRB1551683

The related lists table is misaligned on the 'ML solution' page in Next\n Experience

Predictive Intelligence Workbench

PRB1528902

Improve piwb.instance_eligible_auto_train's performance

Problem Management

PRB1560425

The data lookup rule does not work properly in Agent Workspace if a field has\n dictionary override set

Process Automation Designer

PRB1563406

The Reference field doesn't correctly display names

Process Automation Designer

PRB1536519

The 'Wait for Condition' activity errors out when waiting on a record created by\n a previous activity

Process Automation Designer

PRB1576889

Dot-walker in the condition builder is broken on master

Process Optimization Application

PRB1547490

Mining might trigger an error message 'Project definition could not be\n downloaded'

Process Optimization Application

PRB1582414

The process optimization job fails for new users

Procurement

PRB1577455

If the user didn't provide an asset tag on the receive UI form, the asset_tag\n generated by number maintenance is overwritten by an empty value when receiving a\n purchase order

Procurement

PRB1558215

Users encounter issues when scanning assets using the Agent Mobile app in San\n Diego

Procurement

PRB1555100

When a purchase order is canceled, all assets associated to that order aren't\n deleted

Procurement

PRB1555039

The Active field is set to 'false' on the sc_request\n record when the request is created for an order guide

Procurement

PRB1554870

Hardware assets aren't created correctly if there are large number of items,\n slowness is observed with transaction errors

Project Management

PRB1574045

Percent complete doesn't update in the planning console correctly

Project Management

PRB1572989

If the time constraint is set to 'Start ASAP', users can't set a project phase\n with the 'Agile' type to 'Close Complete'

Project Management

PRB1570047

Edit view doesn't work for customer projects/tasks

Project Management

PRB1567789

Planning Console has display issues when announcements are present

Project Management

PRB1566213

If users click the Show More button on Idea Portal with a\n user that can't see all the ideas, the same records are repeated

Project Management

PRB1565942

Project Portfolio Management (PPM) planning console displays 'something wrong at\n client side. Contact System Administrator'

Project Management

PRB1563641

The sys_updated_on project task isn't updated correctly

Project Management

PRB1561486

The actual cost in project currency doesn't add the actual cost from a subproject\n when the expense line is added on the parent project's cost plan

Project Management

PRB1559485

Planning console doesn't create a project task under a teamspace

Project Management

PRB1557519

MS project import results in an error when a task has a predecessor with an\n external dependency

Project Management

PRB1556323

The availability isn't updating after the scheduled job run

Project Management

PRB1555935

Adding decision records to a project/demand makes the planned start and end dates\n become read-only

Project Management

PRB1554041

The planning console configurations for the project TeamSpace 1 aren't\n applied

Project Management

PRB1553663

The planning console's print functionality doesn't correctly display a column on\n the planning console

Project Management

PRB1553302

Cost plan breakdowns' exchange rate date is out of the fiscal period when the\n instance's time zone is not GMT

Project Management

PRB1551013

A 'True/false' custom column doesn't save when set through the planning\n console

Project Management

PRB1549614

Milestones are allowed to be created on program tasks even when they are in a\n 'work in progress' state

Project Management

PRB1548942

A notification message is garbled when the baseline name is in Japanese\n characters or the system language is set to Japanese

Project Management

PRB1548364

Read-only project fields become editable when the page is loading for existing\n records

Project Management

PRB1544573

Changing the project dates causes a shift in the cost plan breakdown actuals

Project Management

PRB1543326

A decimal separator isn't accounted for when creating a rate line

Project Management

PRB1537355

Clicking status report links under the 'Risk' section doesn't redirect the user\n to the record

Project Management

PRB1535472

Cost indicators have a wrong calculation after cost rollup

Project Management

PRB1584434

If an advanced planning console column is missing relative item advanced column\n setup, setAdvanceColumnMetadata throws a null pointer exception

Project Management

PRB1582522

Project and project tasks are set as a yellow status incorrectly

Project Portfolio Management

PRB1526332

The project budget doesn't match the budget sum

Project Portfolio Management

PRB1576175

'PPM - Portfolios' and 'Project' interactive filters contain invalid interactive\n filter references

Project Portfolio Management

PRB1574431

When completing an Agile phase, it also completes some stories that were removed\n from the phase

Project Portfolio Management

PRB1568996

There is an issue with the filter of the idea portal

Project Portfolio Management

PRB1568262

Program cost plan breakdowns are missing the portfolio

Project Portfolio Management

PRB1567569

Non-monetary benefit plan breakdown becomes zero when editing a benefit plan\n using a negative non-monetary entered benefit

Project Portfolio Management

PRB1566975

The way to create strategies from project/demand on the strategic objectives\n table is incorrect

Project Portfolio Management

PRB1561315

Program Workbench doesn't support encrypted fields

Project Portfolio Management

PRB1561089

Idea notifications come from an incorrect email address

Project Portfolio Management

PRB1560158

When editing cost plan cells on the 'Financial' tab in Project Workbench, the\n first number is omitted

Project Portfolio Management

PRB1559650

The amount in the Project field on a cost plan breakdown\n table is updated as a currency2 type in the script include PPMFundManager's\n function 'updateActualsForTask'

Project Portfolio Management

PRB1557150

Updating the lag of a dependency on the planning console does not work as\n expected when the system language is changed

Project Portfolio Management

PRB1555048

Duplicate project link tasks are created when a change request is created using a\n 'task' related link

Project Portfolio Management

PRB1553864

A time sheet's portal task, and group task filter, changes unexpectedly after the\n Add to time sheet button is clicked

Project Portfolio Management

PRB1553121

The browser freezes when writing in the idea Title\n field

Project Portfolio Management

PRB1552820

When an issue is converted into a decision, the Approval\n field on the dmn_decision form has duplicate 'Not yet requested' choices

Project Portfolio Management

PRB1547671

'Entered Currency' is empty on a project cost plan when the currency is SAR\n (Saudi Arabia Riyard)

Project Portfolio Management

PRB1541702

The Title field is announced as a\n Search field

Project Portfolio Management

PRB1540232

The NPV value on Program Workbench displays the wrong currency symbol

Project Portfolio Management

PRB1559132

On the 'Financials' tab, there is a hard-coded 'Monetary Benefit Plans'\n string

Project Portfolio Management

PRB1556299

The 'New project workspace' link overlaps onto other tabs

Read Replica

PRB1502485

When a read replica process becomes unresponsive, all operations on the instance\n become unavailable

Record Watcher

PRB1565385

Using an 'IN' query with Filter.checkRecord() that has a duplicate value returns\n false

Record Watcher

PRB1532842

When 'Copy empty fields' on the transform map is checked, data import triggers an\n update set when it should not

Record Watcher

PRB1526988

Record watcher cleaner thread throws an exception, which results in the removal\n of the memory filter condition

Related Lists

PRB1573384

Editing a related list with an 'After the form loads' option breaks when a 'Tags'\n column is present

Related Lists

PRB1497625

Inconsistent behavior when personalizing the 'Workspace' view list layout in the\n 'Platform affects' related list layout in Workspace

Release Management

PRB1557884

Actual start/end dates aren't populating as expected on state changes to\n 'Testing/QA' and 'Deploy/Launch' in rm_release

Reporting

PRB1546971

A critical error message appears in the logs when using reports after creating a\n Function field

Reporting

PRB1578140

The global UI script can break PAREXPORT functionality for all instances in\n datacenter

Reporting

PRB1571871

A parent Reference field isn't fully saved and truncates\n after 80 characters

Reporting

PRB1571767

Real time updates functionality isn't removed after a table source changes to the\n database view

Reporting

PRB1571564

A user doesn't see the option to schedule a report in the sharing menu if the\n report_scheduler role is an elevated role, even when elevated to that role

Reporting

PRB1564120

The ACL assessment for the reports app check for domain separation activation\n isn't accurate on older instances

Reporting

PRB1561858

The report executions table doesn't store more than 10 transactions per a report\n when the property changes to 20

Reporting

PRB1559587

Speedometer report showing incorrect data formatting for\n Duration fields

Reporting

PRB1559154

report_view ACLs don't provide the documented functionality to survey roles

Reporting

PRB1558749

'From' and 'To' under the Y axis doesn't work in the 'Box' and 'Trendbox'\n reports

Reporting

PRB1557882

In San Diego, selection of the Dot-walking field is not\n extended in report designer

Reporting

PRB1557668

PDF export fails with a dashboard with many single score widgets

Reporting

PRB1553798

In Rome, using the 'Display geographical labels' option displays country labels\n with no relevant data

Reporting

PRB1553623

Changing the report 'Group By' from a variable to a non-variable field doesn't\n clear the sc_groupby_item_id field, which causes a wrong\n query to be triggered by the report

Reporting

PRB1551497

The dropdown for adding Performance Analytics and reporting widgets is broken on\n Service Portal

Reporting

PRB1550154

In classic real-time single score widgets, if the filter contains 'GROUPBY' and\n 'TRENDBY', it can lead to the wrong AMB channel updating, which causes incorrect\n data to display

Reporting

PRB1546280

The PDF export of multi-pivots includes pages of extra white space

Reporting

PRB1542452

Headings and labels on the HR case dashboard are incorrect

Reporting

PRB1537446

The total value in donut charts isn't centered when the report is exported to a\n PDF, either in the UI or a scheduled report

Reporting

PRB1530172

String values in multi-level pivots don't display in alphabetical order when\n using all uppercase characters

Reporting

PRB1514560

Changing sys_ui_message.message isn't reflected on the 'Trend' report

Reporting

PRB1513946

If the date format in an instance is MMM dd, yyyy, a time series report with the\n Gregorian calendar doesn't work and results in an NPE in the logs

Reporting

PRB1512913

Generated PDFs don't return applicable rows when grouped by\n 'Incident_sla.Assignment Group.Manager'

Reporting

PRB1498891

Incorrect date format in the calendar report

Reporting

PRB1496391

The 'SUBSTRING' function doesn't work for a multi-level pivot table

Reporting

PRB1586395

During report creation, the 'configure function' field doesn't load

Resource Management

PRB1566189

Group resource allocation's weeklies are duplicated

Resource Management

PRB1576949

There is a mismatch in resource allocation due to the completion functionality in\n the system

Resource Management

PRB1566738

Unable to see the events on the day view of 'My Calendar'

Resource Management

PRB1559848

After the 'Resource Termination Handler' schedule job is executed, the\n confirmed/allocated hours don't roll up correctly to the resource plan

Resource Management

PRB1557451

The Conf/Alloc roll-up hours display zero when FTE is selected

Resource Management

PRB1557237

The state of the resource plan remains as 'Planning' even after it is\n requested

Resource Management

PRB1553270

Resource finder queries inactive skills

Resource Management

PRB1546593

Users with the resource_user role are unable to create a resource plan for a\n demand due to user preference

Resource Management

PRB1546331

There is a reduce resource plan error

Resource Management

PRB1582635

The week is not selectable on the Confirm/Allocate for Specific Period on the\n Allocation Workbench's Resource Finder

Resource Management

PRB1582405

When users give an empty start date on an event created from their calendar, the\n system generates allocation dailies and aggregates from 1970

Resource Management

PRB1554681

Resource aggregates aren't updated correctly when reduce resource plan operation\n is performed

Restore

PRB1398252

The workflow hang checks for a replication lag, but the multi-threaded\n replication stops at all last but the last one bin log file, so the checking is\n never completed

Search UX

PRB1565353

If the user is unable to read a search source, the search source name becomes\n shuffled in the response

Search UX

PRB1545754

The global search results do not show the pagination numbers accurately with the\n ACLs applied

Search UX

PRB1515743

The Recent Search Suggestion field doesn't collapse when\n users select the shift tab

Security

PRB1583218

All instances present DOM XSS exploit

Security Applications

PRB1559373

sn_sec_core_integration_item's update set records don't contain the banner\n logo

Server Side Scripting

PRB1561833

There are long running queries from the business rule table

Server Side Scripting

PRB1579510

There are duplicate script includes with the same 'PPMDashboardUtil' name, one\n defined to be accessible from 'All Application Scope' and the other is 'This\n application Scope' (global) only

Service Catalog

PRB1570913

Facing g_form.showFieldMsg issue after upgrading to San Diego where a message\n displays on the same line and a new line is missing

Service Catalog

PRB1556126

The 'Item Diagnostic Job' job runs for long due to a slow query run from\n CatalogItemDiagnosticScore script included in the checkLookupVariableRowCount\n function

Service Catalog

PRB1549147

Adding, removing, and again adding a new attachment in an attachment variable\n results in a deleted attachment and still displays in the activity stream after\n submitting the record producer/catalog item

Service Catalog

PRB1526494

'New Bundle Name' doesn't translate into Swedish

Service Catalog

PRB1558705

A service catalog request doesn't have a closed skipped stage, but a business\n rule has the code to set the stage to closed_skipped

Service Catalog

PRB1567389

Variables in Service Portal display the translation of a translated value in San\n Diego instead of displaying an actual variable translation of English

Service Catalog

PRB1578925

Advanced reference qualifier doesn't work for variables with the 'Requested for'\n type in a domain separated instance

Service Catalog

PRB1578164

Variables within the variable editor on RITM and SC task forms display extra\n space between the catalog variables

Service Catalog

PRB1576945

When using the classic environment, ITIL users can't see variable set variables

Service Catalog

PRB1572630

Catalog item variable sets aren't expanding correctly on Variable Editor

Service Catalog

PRB1571946

Text present in the catalogs under the 'My recent Items' and 'Popular Items' tab\n controls isn't clearly visible after applying a text spacing tool

Service Catalog

PRB1571840

A running flow context associated with RITM doesn't cancel on a request\n deletion

Service Catalog

PRB1570848

Archived SCTASKs' restoration fails due to NullPointerException

Service Catalog

PRB1570469

Catalog client scripts that use g_form.setValue with an empty variable for the\n check box return a 'false' value in San Diego

Service Catalog

PRB1570064

A check box container is not visible to external users due to the title label\n variable

Service Catalog

PRB1569991

Images within an order guide's options are stretched/incorrectly sized

Service Catalog

PRB1569939

When users click the Restore Default button on the catalog\n builder, it isn't taking the value from the glide.sc.builder.item_filter_mode\n system property

Service Catalog

PRB1569348

Platform Approval Summarizer doesn't properly display multi-line fields

Service Catalog

PRB1565229

The Disclosure button isn't visible to voiceover users

Service Catalog

PRB1564301

In Workspace, the New UI action on the catalog item\n sc_cat_item isn't working

Service Catalog

PRB1564126

The 'GlideServiceCatalog.js' file isn't included in the 'js_includes_catalog.js'\n file, which causes client scripts not to work for MRVS on the\n 'catalog_table_variable_dialog' UI page

Service Catalog

PRB1562766

Tickets are created by a guest user using record producers that aren't public

Service Catalog

PRB1562337

g_form.showFieldMsg causes multiple choice variables not to display

Service Catalog

PRB1560805

The 'Update variable name references' business rule isn't working

Service Catalog

PRB1560309

A catalog item reference qualifier isn't correctly filtering the records in HR\n Agent Workspace

Service Catalog

PRB1559162

Masked variables can be unmasked by non-ITIL users in Agent Workspace

Service Catalog

PRB1558347

The Next Experience reference and search icons overlap after upgrading

Service Catalog

PRB1558273

Clicking the 'Enable Variable Action Logger' leads to system-wide performance\n issues

Service Catalog

PRB1558091

The modal dialog loses focus when g_form.addErrorMessage is used

Service Catalog

PRB1557960

It takes a long time to redirect after adding many MVS and clicking 'Order Now'\n or 'Add to Wish List'

Service Catalog

PRB1556582

Access counts for the Service Catalog Platform application are not tracked in the\n ua_app_usage table after upgrading to Rome

Service Catalog

PRB1556116

setValue behaves incorrectly for the 'Populate parent field in sc_task table'\n business rule

Service Catalog

PRB1555185

UI page client scripts have a reference error

Service Catalog

PRB1553650

Catalog items are not visible in the portal while an upgrade from Paris to Rome\n is in progress

Service Catalog

PRB1553139

The HTML catalog variable is editable when 'Read only' is selected

Service Catalog

PRB1553088

When users with catalog_builder_editors and catalog_manager/catalog_editor roles\n try to access the categories list in the Catalog Builder categories' slush bucket,\n the list of categories is empty

Service Catalog

PRB1552906

A few category icons are missing in the catalogs

Service Catalog

PRB1551495

Records are deleted from the sys_translated table when creating variables from\n the sc_ic_item_staging table

Service Catalog

PRB1551036

The Requested Item Updated and Updated\n By fields auto-update with the logged in user name when the user\n opens the respective catalog task record

Service Catalog

PRB1550647

Even though the copy catalog item's functionality fails, the variables and\n variables sets' copy is created

Service Catalog

PRB1548894

When the language on an instance is set to 'EN - English' (custom), users are\n unable to view MRVS variables on the portal when adding MRVS to the catalog\n form

Service Catalog

PRB1547180

Inconsistencies in the state flow of CSM when an attachment is added or\n removed

Service Catalog

PRB1546506

One/two-step checkout maps to 'requested_for' on sc_request, but the 'Requested\n For' variable maps to 'requested_for' on sc_req_item

Service Catalog

PRB1544980

Extra white space displays for the hidden multi-line text variable when displayed\n using the catalog UI policy in Variable Editor until the browser window is\n resized

Service Catalog

PRB1569424

Quantity on the wishlist is not taking any numbers other than 1

Service Catalog

PRB1543169

MRVS variables clear off when the associated/ parent record is saved at the same\n time as when the variable values are entered

Service Catalog

PRB1540215

An invalid role is assigned to users who are assigned to the catalog_admin\n role

Service Catalog

PRB1538867

Missing translation of a required field message in the 'Catalog Item' component\n for non-English languages

Service Catalog

PRB1538387

Multi Row Variable Sets (MRVS) are overriding values when more than one set is on\n an order guide or catalog item

Service Catalog

PRB1538077

A catalog UI policy containing the g_form.clearValue() script on a multi-row\n variable set breaks a form for a user with only read-only access to the record

Service Catalog

PRB1537131

Multiple draft items are created in Catalog Builder

Service Catalog

PRB1536946

A blue line appears when clicking 'Categories' on the 'sc_category' page

Service Catalog

PRB1521525

Non-admin users can see inactive users' sys_ids via the reference variable after\n upgrading to Quebec

Service Catalog

PRB1514982

The state on a request record is audited twice

Service Catalog

PRB1587918

Catalog Builder shows 'Please disable your pop-up blocker to use this feature'\n even though pop-up is enabled

Service Catalog

PRB1584097

The Variable Currency Widget doesn't show the currency symbol on the portal

Service Catalog

PRB1578202

A Reference Qualifier on a cascaded variable in an order guide doesn't work in\n Service Portal

Service Catalog

PRB1575260

A 400 dialog displays when there is a validation error when saving a record

Service Catalog

PRB1572661

When a catalog item is submitted from Service Portal, the delivery address\n remains populated within the request even when emptied

Service Catalog

PRB1553973

Chained CatalogDataLookups don't execute properly in the Service Portal

Service Catalog

PRB1462724

A translation happens twice on a UI page

Service Catalog: Builder

PRB1570458

When creating a portal via UI Builder and opening a catalog item with a container\n containing multiple required check boxes, when up to n-1 choices are selected out\n of n choices, an empty error message appears

Service Catalog: Builder

PRB1559684

Attachments/pictures delete after being added to the sys_attachment_cleaner_entry\n record in Catalog Workspace

Service Catalog: Seismic

PRB1568447

Variables aren't aligned properly in a workspace experience using the 'Catalog\n Item' component

Service Catalog: Seismic

PRB1552507

Files attached through the 'Catalog Item' component are attached to sc_cat_item\n instead of sc_req_item

Service Catalog: Service Portal Widgets

PRB1576021

If the variable text spans more than two lines within the sc_cat_item widget, the\n 'Help' icon '?' displays on the line below

Service Catalog: Service Portal Widgets

PRB1551313

Unnecessary pop-ups appear in Service Portal UI after posting content in the\n activity stream

Service Catalog: Service Portal Widgets

PRB1571413

When using Portal Designer, the 'Setting' page's background color also applies\n for some widgets

Service Catalog: Service Portal Widgets

PRB1569878

When 'Label' and 'Check Box' help text types are grouped, the help text displays\n an incoherent string

Service Catalog: Service Portal Widgets

PRB1564735

Clearing the 'Visible Elsewhere' setting in the availability tag for the\n 'Requested For' catalog item variable causes a JavaScript error in Service\n Portal

Service Catalog: Service Portal Widgets

PRB1559003

The values of cascade variables are collected from the order guide when\n submitting an order guide

Service Catalog: Service Portal Widgets

PRB1558463

The focus outline around an item name in a list view is not visible

Service Catalog: Service Portal Widgets

PRB1551305

A multi-line new line separator is not rendered when posted in the activity\n stream of an incident in Service Portal

Service Catalog: Service Portal Widgets

PRB1548939

When rejecting an RITM record in the HRM Todos Summary widget, two confirmation\n messages display when the user's language is Japanese but only one displays for\n English

Service Catalog: Service Portal Widgets

PRB1547380

A form won't accept input in the 'Activity' tab after switching from the\n 'Standard Ticket' tab

Service Catalog: Service Portal Widgets

PRB1547358

When there is server script as part of the UI policy condition, it is not\n evaluated to the result while sending it to the browser

Service Catalog: Service Portal Widgets

PRB1538960

The service catalog in Service Portal doesn't always automatically scroll up when\n selecting a category

Service Catalog: Service Portal Widgets

PRB1515676

There is an accessibility issue with the HTML editor on the Standard Ticket\n widget

Service Catalog: Service Portal Widgets

PRB1581663

The 'Related Catalog Item' widget can't be seen when a page is loaded with an\n outdated sys_id

Service Catalog: Service Portal Widgets

PRB1563481

When submitting a request in the 'Tuition Reimbursem*nt Catalog Item Approvers'\n tab, attachments are displayed

Service Catalog: Workspace

PRB1566530

An attachment in the article isn't downloading when users navigate to the article\n from Service Portal through Agent Workspace

Service Creator

PRB1557347

Support localization for service creator questions/columns that are similar to\n name/description

Service Level Agreement (SLA)

PRB1565280

Incident Management package doesn't include report_view ACL on task_sla

Service Level Agreement (SLA)

PRB1556944

The table 'sla_async_queue' doesn't the 'No audit delete' value set to true

Service Level Agreement (SLA)

PRB1551602

SLA definitions with conditions that reference fields that are not audited\n (attribute 'no_audit=true' in the dictionary record) may prevent SLA repair,\n timeline, and async processing from working correctly

Service Level Agreement (SLA)

PRB1584160

There is no logic to cancel a flow with a deleted Task SLA as its trigger\n record

Service Level Agreement (SLA)

PRB1574098

HistoryWalker sets reference catalog variables incorrectly when multiple records\n of the same display value exist in the referenced table

Service Level Agreement (SLA)

PRB1570265

SLA async processing can be delayed/prevent further processing if one or more SLA\n sync jobs are terminated, leaving processing/queued records in the queue

Service Level Agreement (SLA)

PRB1580589

SLAs don't attach when one or more definitions override a definition in a higher\n domain

Service Management Virtual Agent Topic B

PRB1559259

The VATopicsHelper script include getOutages() and outagesInfo() return an outage\n 'begin' value in GMT due to a redundant use of getDisplayValue()

Service Mapping

PRB1550739

Readiness checklist doesn't calculate cloud load balancer

Service Mapping

PRB1541977

Manual service CI class exclusion list should be enhanced

Service Mapping

PRB1568370

An out of memory exception can be caused when a regex calculation concat\n cmdb_running_process.property field to a string without\n limiting the length

Service Mapping

PRB1567225

The calculation status displays as 'Waiting for Calculation'

Service Mapping

PRB1565850

The removeEntryPoint method in EntryPointHandler should delete a manual endpoint\n for the entry point CI

Service Mapping

PRB1561130

Null point error in recomputation

Service Mapping

PRB1556344

Users without a required role can still open the service via a direct link and\n can view the service map

Service Mapping

PRB1553828

The 'AFPProviderJS' script includes log too much to the sys log, causing DB disk\n space growth

Service Mapping

PRB1548196

When set to any other language, clicking 'handle error' displays a message\n instead of the formatted suggestion

Service Mapping

PRB1545160

Commands run to collect tracked configuration files in the Oracle database on the\n UNIX pattern

Service Mapping

PRB1543044

The cleanup job for the sa_ml_connection_suggestion table deletes old records\n with decision equals to 'Add by Rule / Excluded by Rule'

Service Mapping

PRB1542157

The PeopleSoft to Tuxedo connection pattern fails in IRE due to a missing port in\n the cmdb_ci_endpoint_tcp payload

Service Mapping

PRB1541583

The 'ActiveMatrix Business Works' pattern identification section 'Tibco BW\n Identification' has misspelled a variable

Service Mapping

PRB1541342

The query-based service 'Dynamic CI Group' is not identified as an impacted\n service when 'refresh impacted services' is run in incident

Service Mapping

PRB1539213

Move the 'update business service' status to the com.snc.service-mapping plugin\n and optimize the query to change the status of service to done

Service Mapping

PRB1503459

If a visible connection is marked as 'boundary', CIs with hidden connections\n appear as floating CIs

Service Mapping

PRB1580805

Service Model's Blob Reaper update job causes replication lag

Service Mapping

PRB1578776

Top Down Discovery doesn't work when there are many records in NAT tables

Service Mapping

PRB1578753

The adding to an existing service action doesn't work on an instance with many\n applications services

Service Mapping

PRB1557676

ML connection suggestions don't display the expected connections for IIS w3wp

Service Portal

PRB1544431

When typing the wrong password inside the Confirm Password\n field, the screen reader doesn't announce the 'Password Not Match' alert\n message

Service Portal

PRB1544103

An attachment in a catalog item is removed after clicking the enter key in the\n other field in the portal's 'sc_cat_item' page

Service Portal

PRB1526096

Clicking Cancel in the date picker fulfills the required\n status

Service Portal

PRB1522680

The header menu in Service Portal on a mobile browser in landscape mode doesn't\n scroll when using devices with a viewport size greater than 767 px

Service Portal

PRB1553465

Catalog's 'Category' page doesn't have a title that is descriptive of the topic\n or purpose of the page

Service Portal

PRB1545171

In Service Portal, the required fields don't have a red border when submitted\n with empty values

Service Portal

PRB1543743

In Rome, 'knowledge base' is appended to a filter of the 'sp_search' Portal page,\n but it's not translated

Service Portal

PRB1504506

The footer is missing a footer landmark

Service Portal

PRB1577261

The notification settings option in the Service Portal user drop-down menu\n doesn't disappear

Service Portal

PRB1574471

An API returns '?id=null', redirecting to a 404 page

Service Portal

PRB1568593

The portal page with id=lf isn't responsive in the mobile size

Service Portal

PRB1568296

The 'HH:mm:ss z' time format generates an error in Service Portal when the\n dateUtils.formatDate API is called

Service Portal

PRB1561422

When closing an info message pop-up, a screen reader doesn't translate the 'Close\n notification' message

Service Portal

PRB1560057

Enabling debug text search breaks portal searching

Service Portal

PRB1559860

Buttons in the cart area become unclickable in the 'sc_cat_item' page when\n scrolling below the 'Related Items/Related Article' section

Service Portal

PRB1555689

Clicking the Order button in the Contextual search results\n on Service Portal redirects the user to an empty page

Service Portal

PRB1553923

After submitting a record in Service Portal with an image in the\n HTML field, an update in U16 causes an unnecessary field\n change in activity formatter

Service Portal

PRB1553197

The 'Previous Month' and 'Next Month' date tooltips is translated by parts

Service Portal

PRB1553092

Users can't sort sn-record-picker on a Date field

Service Portal

PRB1553068

The Service Portal form page crashes if user navigates to any tab while the\n record is being saved

Service Portal

PRB1550306

The announcement tooltip is unable to properly translate languages like English\n and Spanish

Service Portal

PRB1549981

Text positioning issue under the 'Team' section of the User Profile widget

Service Portal

PRB1549455

Field label tooltips are not displayed using the form widget in Service Portal\n when viewed from a mobile web browser

Service Portal

PRB1549102

The KB 'Category' page doesn't display the correctly updated date and time

Service Portal

PRB1548462

Japanese comments are garbled on the 'kb_article' page, but is correct on the\n 'kb_article_view' page

Service Portal

PRB1548165

NVDA screen reader doesn't announce Expand or\n Collapse buttons in Virtual Agent

Service Portal

PRB1547673

Ensure that elements with ARIA roles have all the required ARIA attributes on\n walkup

Service Portal

PRB1547250

When users access date-picker and click the browser's Back\n button, a leave page modal displays when users access new links

Service Portal

PRB1546714

The 'Simple List' widget has an updated date set to 2022-12-05, which is a future\n date

Service Portal

PRB1542641

The Bio field on the Service Portal user profile widget\n isn't handling lengthy strings

Service Portal

PRB1540895

Clicking 'Next' or 'Previous page' in the AI search results page doesn't auto\n refresh to the top of the page when the 'Filters' section of 'Faceted Search'\n applet is beyond a certain size relative to the page

Service Portal

PRB1540150

The guided tours' menu item tooltip is grammatically incorrect when there is only\n one guided tour on the page

Service Portal

PRB1538068

The clear values in UI policy action aren't consistent with the\n HTML fields

Service Portal

PRB1536450

The Title field is translated HTML when creating the\n intro, or the title of the modal

Service Portal

PRB1536066

Variables with instruction annotation text don't center-align correctly on\n Service Portal

Service Portal

PRB1530096

In Service Portal, on the 'Pages' page, clicking the Try\n It button doesn't work

Service Portal

PRB1525163

The KBv3 widget doesn't consider the article's language when displaying the\n count

Service Portal

PRB1524626

The AI Search form section is hidden on the Service Portal form when a custom\n Service Portal is installed as part of a scoped application

Service Portal

PRB1522454

Announcement banners don't display all items and can't scroll down

Service Portal

PRB1521640

The Attachment button displays to a user who doesn't have\n write access on the sys_attachment table

Service Portal

PRB1516936

A screen reader doesn't narrate the current state for the selected links in the\n left navigation

Service Portal

PRB1516824

Translation failed in Service Portal due to an incorrect label text

Service Portal

PRB1512178

There is no indication of simultaneous updates

Service Portal

PRB1501211

The onChange client script on the HTML type field is not\n triggered consistently

Service Portal

PRB1489940

Text entered with a new line character for multi-line text fields doesn't work as\n expected in Service Portal

Service Portal

PRB1414215

The Virtual Agent 'chat' icon doesn't reposition in the browser in mobile when\n there is a fixed footer in the portal theme record

Service Portal

PRB1399633

Live changes to an activity stream aren't announced

Service Portal

PRB1071687

'Show matching' and 'filter out' don't populate the URL with an updated\n filter

Service Portal

PRB1586337

Column spacing in widget 'SC Order Status' has changed between Rome and San\n Diego

Service Portal

PRB1578927

The 'Related List' label displays when saving a record on the 'csm_ticket'\n page

Service Portal

PRB1557865

Agent Chat is not visible in the search result page on Service Portal after the\n 'Universal Request' plugin is enabled

Service Portal

PRB1540292

There is overlapping text on the 'esc_dashboard' page in Designer, as well as\n console errors

Service Portal

PRB1531037

The drop-down on Service Portal is misaligned

Service Portal

PRB1579714

Read-only variable with type Date/Time displays placeholder text

Service Portfolio Management

PRB1577493

In the Next Experience UI, the Filter button doesn't\n display for an outage related list 'Add affected CIs' and the user can't use\n Condition Builder

Service Portfolio Management

PRB1570280

The Double New button on the 'Vendor Management' related\n list is unable to remove both buttons

Service Portfolio Management

PRB1554046

Unable to navigate from 'Configure' to 'List Layout' on the service offerings\n table in the default view when Service Portfolio Management Premium is\n installed

Service Portfolio Management

PRB1553642

Offering modal displays 'Bad Request (400)' when submitted to create an\n offering

Service Portfolio Management

PRB1523932

CSAT scores aren't collected or updated in service offering for domain separated\n instances

Skills Management

PRB1578351

The awa.skills paired cache (334 MB) causes a high memory situation and\n performance issues

Skills Management

PRB1570901

A screen reader user isn't notified that a dialog has appeared on activating the\n New Skill button

Slushbucket

PRB1540001

When clicking 'Expand selected reference field' to display extended fields, there\n is slowness in the slushbucket when using Chromium browsers (Chrome, Edge)