Is StubHub Legit? Everything You Need to Know BEFORE Buying in 2024 (2024)

You want to go to that major sporting event, the theatre, or a live concert but you missed the boat when it came time to buy tickets. Fortunately, there are plenty of sites like StubHub on the internet, making connections between ticket buyers and sellers. Is StubHub legit, though?

Before you spend a dime on this platform, you need to know what it is going to cost you. You should also know if you can rely on it to provide the tickets you purchase.

Start buying and selling tickets today on StubHub with the peace of mind that comes from knowing you are buying valid tickets. Read on to learn more!

What is StubHub?

If you have ever been in the market for tickets to a sold-out show, then you may have heard of StubHub. This platform claims to be the leading marketplace for their fans to buy and sell tickets on a user-friendly platform.

Now that they are also combined with another company (Viagogo), StubHub offers their services in a whopping 90 countries.

Of course, StubHub is also used by venues, sports teams, and performers to sell tickets directly to their audience. You can even buy Super Bowl tickets through StubHub.

They are a trusted household name when it comes to buying and selling tickets to just about any type of event.

Is StubHub Legit?

For those looking to buy or sell tickets, one question stands out among the rest: is StubHub legit?

The good news is that this platform is a safe and convenient way to sell sought-after tickets. They carry tickets for both concerts and sporting events, as well as performances from artists, theatre shows, and comedians.

They are trusted by a number of major companies including:

• Major League Baseball
• New York City Football Club
• 76ers
• Hangout Fest
• Roundabout Theatre Company

StubHub has been around for quite some time, ensuring that you won’t get ripped off by some newcomer that doesn’t get your tickets to you on time.

According to the Better Business Bureau, StubHub has earned an A-, which is a really good score for a company of this size.

You don’t have to worry about someone running a ticket-selling business out of their garage. StubHub is a legit organization that employs more than 12,000 people who are all there to ensure that tickets get bought and sold in a timely manner.

StubHub Safety

Now that you know StubHub is legit, you might still be wondering what kind of guarantees are offered when it comes to buying and selling tickets.

Known as FanProtect, buyers receive the following benefits:

Sellers also receive some benefits from this FanProtect Guarantee. StubHub promises sellers on-time payments according to their terms and conditions.

Both the buyer and the seller receive support through FanProtect. This makes purchasing tickets on StubHub a more enjoyable experience for all.

It is a great way to put your mind at ease before your first transaction on the ticket marketplace (and you may also be curious to see if Vivid Seats is legit).

StubHub Customer Service

While StubHub is legit, many users find that their customer service department leaves a lot to be desired.

Many people report that their customer service representatives don’t seem to care if something goes awry during the ticket-buying process. However, they do make a guarantee that you will receive valid and quality tickets to the event of your choosing.

Make sure you understand all of the rules of their return policy before you get on the phone with a representative.

A Note from the BBB

The Better Business Bureau notes that a review was conducted of the company in June 2020, shortly after the pandemic began. Many events were canceled in light of changing health and safety requirements, but many customers found that they weren’t able to get their refunds.

StubHub responded to the accusations, saying that their default is to offer 120 percent credit to their ticket marketplace to purchase new tickets to another event. They also state that:

Due to exceptional circ*mstances the music and sports industry are currently facing, some refunds may take a little longer than normal to process.

It may not be your first choice, but you will have to be patient with the platform as they are navigating the many challenges that the pandemic has brought about for the industries they work in.

StubHub Pros and Cons

Is StubHub legit? We’ve already established that this site has some real benefits. This is as long as you don’t mind the potential for spotty customer service.

Pros

Premium Tickets

StubHub is well-known for selling premium tickets to sporting events, theatre, and other artistic events. Major League Baseball (MLB) and the National Football League (NFL) both allow their fans to sell tickets to events directly on the StubHub platform.

Quick Mobile Delivery

Sellers have the option to sell any type of ticket to their customers on StubHub. This can include actual physical tickets as well as e-tickets (provided that they are valid).

For buyers, receiving the tickets as soon as possible can give them peace of mind when it comes to knowing that they have the tickets in hand.

This also means that sellers can finish up a transaction in record time once the tickets have been transferred to their new owner.

Cons

High Service Fees

If you were thinking about reselling concert tickets on StubHub as a side hustle, you might want to rethink that idea. While you can make some decent money this way, there are other avenues you can use to scalp unwanted or extra tickets that are lower in fees.

For example, you can sell them via Facebook Marketplace or through friends and family.

Fees apply to both the buyer and the seller of the ticket. It is free to list and search for tickets on StubHub. They really hit you with the fees at checkout, though.

If you are selling lots of tickets or plan to attend several events, make sure you do the math on how much money you are spending in fees for the convenience of using StubHub’s listings.

Could Be Unreliable for Mailed Tickets

For those who are purchasing tickets that require a physical copy, you might want to reconsider shopping with StubHub.

Some users report that it was a real hassle to receive their tickets in the mail. Not to mention, you may have to worry about whether the tickets will show up in time if the event is happening soon.

Fluctuating Prices

Ticket sellers have the upper hand when it comes to the pricing of their tickets for resale.

If an event sells out and they are still holding premium tickets, then there is a good chance that they will try to sell those tickets for more than they paid for them.

Known as scalping, this is a popular way that some people try to make money online.

Buyers will want to make sure to shop around to find out if the seller hiked up the price of the tickets.

Is StubHub Legit? Our Answer

If you have been wondering whether StubHub is legit, this review tells you all that you need to know. It can be a great way to score tickets to hot events that may have been sold out.

However, there are a few things you can do to keep problems to a minimum:

• Spend time searching for tickets and best prices
• Order only tickets that offer mobile delivery
• Keep records of your purchase in case the venue cancels the event and does not reschedule
• Make sure you understand the FanProtect Guarantee

For even more options to flip tickets, check out our list of Stubhub Alternatives. And be sure to check out our article that answers the question: Is SeatGeek legit for flipping tickets?